Share


Civil AviationMilitary Aviation
Aviation Authorities
About Us

Our Team

People are at the heart of our business and great people make great companies - clients tell us that our professional and inspirational consultants are some of the best!

Baines Simmons strategic, management and technical consultants diagnose, analyse, problem solve, recommend, and deliver world class consulting and training solutions across a wide spectrum of aviation safety.

We offer you access to one of the largest practices of independent safety consultants in the world today.

Our professional consultants and trainers can assist you with technical, management and strategic safety expertise that span all the sectors of aviation. They are all proven safety specialists with enormous experience in their fields.

We recruit the best aviation safety professionals in the business. All our consultants are able to demonstrate impressive personal career track records and achievements.

Safety is both our passion and our profession. It is our aim and ambition to advance best practices, evolve new safety thinking and drive continuous enhancements to safety performance across the global aviation industry.

We are obsessive about our selection procedures for new consultants. Annually we invest heavily in our consulting development programmes to advance our consultants in both technical knowledge, professional consulting and training competence. We constantly generate new professional career opportunities.

Please browse the Business Areas on the left to find out more about us and our areas of expertise.

Executive Management

Our Directors and Business Managers are responsible for leading and managing the growth and expansion of Baines Simmons's strategic and business development activities.

Andrew Parker

Andrew Parker
Chairman

Andrew Parker

Andrew Parker
Chairman

Andrew Parker is Chairman of Baines Simmons Ltd – he has supported the company closely since 2005 and was appointed to the Board in 2008.

He directs and guides the Board of Baines Simmons and is active in leading the growth and expansion of Baines Simmons strategic and business development service activities.

Andrew has a successful track record of growing small, medium and large sized business and been Chairman to a number of businesses.

Within FTSE 100 companies, he has held senior management responsibilities as Divisional Managing Director, Managing Director, Divisional Finance Director and Group Sales & Marketing Controller for turnovers exceeding £200m.

He has a wealth of professional consulting and training experience working with clients across a variety of sectors. He brings specific expertise in leadership, strategic development, service development, growth development, performance and change management and senior executive coaching.

Expertise and capability

Andrew specialises in building and growing professional service businesses.

  • Business growth specialist
  • Builds market leader service businesses
  • Drives organisation, culture and performance changes

Career background and experience

  • Managed businesses with turnovers ranging from £2m - £250m
  • Held more than 10 company directorships within FTSE 100 companies and VC’s
  • 25 years commercial management experience
  • Trained and qualified as a Chartered Accountant with KPMG

Keven Baines

Keven Baines
Managing Director

Keven Baines

Keven Baines
Managing Director

Keven is passionate about aviation safety and is a co-founder of Baines Simmons. He now leads our work in developing corporate safety management performance improvements with boards and senior management teams in large complex market leading aviation organisations around the world.

Keven’s safety expertise and approach has inspired many hundreds of the world’s leading aviation organisations to advance their safety cultures and safety competence to improve overall aviation safety. He has designed and delivered consulting, training and safety implementation programmes for organisations in both civil and military sectors and has trained thousands of safety professionals. He has been a member of many industry working groups for the advancement of human factors in aviation safety management. In 2008 Keven was the proud recipient of the Royal Aeronautical Society Human Factors Practitioners Award.

Expertise and capability

  • Board Advisor - Keven focuses on organisation-wide, people centric safety programmes – ‘enabling’ active safety leadership from the top-down and ‘facilitating’ positive inter-departmental integration to improve risk management and business performance.
  • Strategic Consultant - He assists clients to intelligently adopt the principles of regulation and build organisational cultures that prioritise safety, reduce costs and improve operating efficiencies.
  • His specialisation is in human performance centered safety management programmes, winning and sustaining hearts and minds to the safety improvement agenda.

Career background and experience

Prior to establishing Baines Simmons Keven was the Deputy Regional Manager of the CAA Regional Office in Hong Kong following time as CAA Airworthiness Surveyor at Heathrow and Gatwick regional offices. As a British Airways Quality Assurance specialist, he was instrumental in the introduction of a Human Factors and Error Management programme into British Airways in the mid 90’s. Previously various management positions and Licensed Aircraft Engineer who began his career as an RAF Halton trained aircraft engineer.

Bob Simmons

Bob Simmons
Technical Director

Bob Simmons

Bob Simmons
Technical Director

Bob is a co-founder of Baines Simmons. He is a creative and technical aviation safety expert who brings his passion, experience and problem-solving strengths to bear across a wide spectrum of client aviation safety-related subjects. He provides insightful strategic and technical leadership support to client regulatory and airworthiness engagements. Bob’s ambition is to design and build world-class products and services that make real positive contributions and impact on aviation safety improvement.

Expertise and capability

  • Board Safety Trusted Advisor – Bob has worked with several major international airlines and their suppliers advising on both human and airworthiness safety standards.
  • Strategic Consulting for safety improvement, regulatory policy, quality management and technical projects – Bob has managed over 100 successful client projects through his team.
  • Outsourced Managed Services Expert to Authorities in the defence and civil sectors, seeking technical competence, service and cost improvements. Recent projects include building the 7th largest business aircraft registry in the world and the establishment of a competent authority for military compliance approval audits.

Career background and experience

Bob joined the Royal Air Force in 1978 before becoming a civil licensed aircraft maintenance engineer, qualified on a range of Boeing, Airbus and Douglas aircraft. He served as a UK CAA Senior Airworthiness Surveyor with responsibility for Continuing Airworthiness policy and implementation in the UK. He is an Incorporated Engineer with the Engineering Council, sits on the Airworthiness Technical Advisory Committee of the I Mech E and is a trustee of the International Federation of Airworthiness.


Howard Leach

Howard Leach
Head of Client Services

Howard Leach

Howard Leach
Head of Client Services

Howard is a career long aviation professional. As Head of Client Services he manages our large consulting and training teams to deliver successful client assignments, allocating skilled consultants, utilising effective engagement processes and deploying responsive and efficient scheduling of service to meet our clients technical and logistical needs. Through his specialist consultants and trainers he is fully committed to delivering meaningful and sustainable business impact in every client assignment they undertake. His team consistently receive above 95% good and excellent customer ratings in all training events.

Expertise and capability

  • Understanding client’s needs and managing client engagements through a team of over 50 consultants, delivering major aviation safety improvement programmes as the client’s trusted partner, change agent, programme manager or subject expert.
  • Delivering successful project outcomes that meet client’s expectations. His professional consulting team have led and managed large, medium and small projects to over 400 Civil and Defence clients across the world.
  • Building and developing a team of top quartile experts capable of leading strategic, management and technical assignments that enthusiastically and professionally take on new challenges, develop new insights and promote best practice.

Career background and experience

Howard has senior operational management and leadership experience in engineering and is a licensed engineer, engineering graduate and chartered engineer. Prior to Baines Simmons he was a Maintenance Manager at British Airways’ long haul maintenance repair facility responsible for the safe and timely maintenance of their wide body fleet.

Corina Canavan

Corina Canavan
Product Development and Marketing Manager

Corina Canavan

Corina Canavan
Product Development and Marketing Manager

Corina specialises in developing Baines Simmons’ customer value proposition to ensure that that the services and courses offered by the organisation are robustly built to deliver tangible benefits and are truly value-adding for our clients.

 

 

Expertise and capability

  • Designs instructional interventions that incorporate best practice and which delivers tangible outcomes for Baines Simmons’ clients
  • Develops and provides training consultancy services in response to clients who want to embed a culture of life-long learning and sustainable competence development.

Career background and experience

Corina has extensive experience in developing, managing and marketing professional training services. She is currently working on her post-graduate in Adult Education and is digital marketing specialist.

Prior to joining Baines Simmons in 2009, Corina worked at CAA International, the UK CAA’s commercial arm, as its Training Development Manager. In this role, she was responsible for developing and delivering a catalogue of public access and bespoke training courses aimed at clients from both the regulatory sector and from the wider aviation industry.

Corina has enjoyed a varied career in the corporate training sector, working across a number of industries and collaborating with multinationals on a global basis. Corina’s achievements include:

  • Achievement of ISO 9001:2000 accreditation for quality of training services at CAA International.
  • Management of the development of a competence development programme implemented simultaneously in three international locations for a global outsourcing contact-centre organisation.
  • Development of a bespoke training management information tool which enabled real time reporting for blue chip clients running multiple ongoing training programmes.

Mike Wilkinson

Mike Wilkinson
Finance Manager

Mike Wilkinson

Mike Wilkinson
Finance Manager

Mike supports the directors and management in the development of the business. He is responsible for the provision of financial and commercial management assistance to the business with the objective of financially supporting growth, servicing major client contracts and providing financial management. Mike works with our customers and supplier s and through his team, he is responsible for all financial matters and safeguarding the company’s assets.

Expertise and capability

  • Financial management
  • Contract proposals and tenders
  • Commercial support

Expertise and capability

Mike’s early career was with Price Waterhouse Coopers and he is a qualified Fellow Chartered Accountant. He has significant financial and commercial management experience gained in a wide variety of businesses from start-ups, venture capital, through to FTSE 100 companies such as Securicor Plc where he was Divisional Finance Director of the Communications Division – an international business with an annual turnover in excess of £400million.

Evelyn Whittington

Evelyn Whittington
HR Manager

Evelyn Whittington

Evelyn Whittington
HR Manager

Evelyn manages our HR department and her role is to ensure that Baines Simmons is up to date with employment compliance, policies and procedures development including diversity, data protection, freedom of information and health and safety.

She also directly supports the directors and managers with recruitment, selection, succession planning and the development of staff through performance management processes.

Expertise and capability

Evelyn has an impressive office support career, specialising in:

  • Director level business support
  • Office management services
  • HR and payroll support

Career background and experience

Prior to joining Baines Simmons in 2005, Evelyn worked for an airline trade association, where she was responsible for co-ordinating airline tactical operational issues with major Air Traffic Service providers.

Business Development

Our Business Development team is generally our clients' first point of contact with Baines Simmons - it has a wide knowledge of aviation safety management and works very closely with you and our consultants to fully understand your situation, advise and offer practical solutions for your needs.

Chris Drew

Chris Drew
Business Development Manager

Chris Drew

Chris Drew
Business Development Manager

Chris is a highly experienced aviation safety improvement consultant with 28 years of military and civil expertise. He assists clients to better understand their current and future safety improvement priorities. He is one of our leading regulatory and safety improvement management specialists, offering clients extensive practical advice and understanding of how to implement continuing airworthiness and safety change initiatives into the Airworthiness and Safety sector. Chris has first hand experience supporting safety management and cultural development programmes across major clients such as Qantas, Rolls-Royce, MoD and other world class carriers and MROs.

Expertise and capability

  • Consults strategically and technically at senior management levels to develop effective safety management system strategies, plans and implementations.
  • Programme manages safety cultural change projects into organisations to evolve enhanced safety and learning culture environments to support effective error management and safety behaviours.
  • Builds airworthiness safety competencies to develop client understanding of EASA Continuing Airworthiness regulations, Error and Safety Management Systems.

Career background and experience

Chris is a Baines Simmons subject matter specialist for EASA Part-145 and Part-M, Human Factors, Error Management, Just Culture and SMS. Prior to joining Baines Simmons in 2003, Chris was engaged in military and civil aircraft maintenance and engineering. He has experience as a Licensed Aircraft Maintenance Engineer in supervisory and management positions within Base and Line Maintenance environments. Chris holds a first class Honours degree in Aeronautical Engineering. He is a current member of the European Human Factors Advisory Group.

 

Pete Hogston

Pete Hogston
Business Development Manager

Pete Hogston

Pete Hogston
Business Development Manager

A professional fixed and rotary wing pilot, instructor and flight operations consultant with 30 years experience. Peter advises clients with his extensive practical understanding of how to implement safety change initiatives into the Air Operations sector. Peter has firsthand implementation experience supporting cultural management projects within one of the world largest low cost operators.


Expertise and capability

  • Consults at senior management levels, to develop understanding and secure the business benefits of effective Safety Management Systems. His experience includes: civil and military consulting, diagnostics, training, advisory and instructor activities.
  • Delivers cultural change programmes into organisations to evolve open culture environments to support effective error management and safety programmes. His experience includes: a wide range of lead consulting project roles with world-class carriers.
  • His experience includes: developing clients understanding of EU-Ops, JAR OPS and EASA regulations and effective implementation.
  • Subject matter specialist for Flight Operations in Regulatory change, SMS, Just Culture and Human Factors including Error Investigation.

Career background and experience

Peter has a diverse career crossing both military and civil sectors. With extensive international experience, Peter is an experienced pilot operating both fixed wing and rotor-wing aircraft. Peter’s career achievements include roles as: Consultant Instructor, Go Fly Limited and easyJet Captain, Royal Flight of Oman Helicopter – Captain, Bond Helicopters - First Officer and Captain, Royal Navy Officer and Pilot. Peter has delivered type rating and Human Factors training to a wide range of external and internal clients. He also worked at Go fly limited on business performance and management support projects.

 

John Heather

John Heather
Business Development Manager - Regulatory Authorities

John Heather

John Heather
Business Development Manager - Regulatory Authorities

John is a highly experienced aviation learning and development consultant, coach and training manager. As an experienced National Aviation Training Manager and integral part of the Learning and Development team at the UK CAA, John has the ability to relate to training managers in other Authorities and build beneficial relationships from this commonality. He has significant experience in providing safety and regulatory training solutions to NAAs and commercial organisations across Europe, Africa, Asia and Middle East. He has a broad overview of ‘safeguarding’ across many of the key areas of aviation.

Expertise and capability

  • Consults on training solutions to National Aviation Regulators for skills and competence development - John has worked with over 20 national aviation authorities, building safety and regulatory competence and skills.
  • Advises on training programmes and courses for corporate aviation organisations – John has expertise in assessing organisational competencies, building and delivering strategies, plans and training courses to meet organisational and individual’s needs.
  • Designs open training courses and entire outsourced training programmes that enable NAA’s to offer market leading training courses to their markets so that they can raise competence, understanding and compliance.

Career background and experience

Prior to Baines Simmons John has diverse consulting and international experiences:

  • Training operations manager at CAA International.
  • Managing partner of Personnel Development Strategies - a consultancy based in Cape Town, South Africa.
  • An experienced external learning and development consultant.

 

For assistance, please call us on +44 (0)1276 855 412 or email info@bainessimmons.com

Principal Consultants and Senior Consultants

Our Principal Consultants and Senior Consultants are responsible for leading, managing and delivering client assignments. This highly experienced team work individually and collectively to ensure clients fully benefit from the access to our world class expertise, experiences, products and services.

Grant Findlay

Grant Findlay
Principal Consultant - Safety Programmes
Subject Leader

Grant Findlay

Grant Findlay
Principal Consultant - Safety Programmes
Subject Leader

Grant is professional safety management consultant and operates as our Key Account Manager. He works intimately with our strategic partners using his extensive aviation safety improvement expertise to lead and oversee complex projects in both civilian and military organisations. Grant focuses on assisting clients develop and deliver their safety improvement agendas. His projects and experiences include managing large, complex programmes for organisations such as BAE Systems, QinetiQ, Virgin Atlantic Airlines and EASA.

Expertise and capability

  • Delivers strategic, management and technical expertise to advise and provide organisations with clear pictures of their safety systems.
  • Consults and advises in the leadership, development and embedding of safety cultures into organisations, through diagnostic tools, data analysis, benchmarking and best practice advice.
  • Trains and facilitates in Safety Management Systems, HIRAC, Human Factors, and Error Management, Advanced Human Factors, Maintenance Error Investigation, Quality Management Systems.

Career background and experience

Prior to joining Baines Simmons, Grant worked as a senior Engineer at British Airways, Cardiff as an EASA Category B1/C post holder, working on Boeing 747 and 777 aircraft. He held EASA F4 post holder status. Prior to this he worked in the Royal Air Force on a variety of differing aircraft types at various global locations. Grant is active in many working groups within the aviation industry, including the Royal Aeronautical Society and Chirp. Grant’s career achievements include: Registered Incorporated Engineer, Member of the Royal Aeronautical Society, Licensed Part 66 B1/C aircraft Engineer, Private Pilots Licence, Professional teaching qualification (Cert Ed FE PCET).

Steve Harriss

Steve Harriss
Principal Consultant - Safety Programmes
Subject Leader

Steve Harriss

Steve Harriss
Principal Consultant - Safety Programmes
Subject Leader

Steve Harriss offers a wealth of aviation experience to client’s seeking safety management improvement. Steve is passionate about the role safety culture plays in powering safety management performance and is an expert in building its enabling constituents. He has oversight and responsibility for Baines Simmons client aviation safety programmes.

Steve has led and managed many client safety management diagnostic and consultancy projects across civil and military organisations. He provides specialist advice, guidance and expert recommendations to directors and senior management teams.

Expertise and capability

  • Consults and advises in the development and embedding of safety cultures into organisations, through workshops, diagnostic tools, data analysis, benchmarking and promotion of best practices. Successful projects include clients such as RAF, BAE Systems and Cargolux.
  • Strategic, management and technical expertise to advise and provide organisations with clear pictures of their safety systems. Successful projects include introduction and implementation of a pan services MoD defence aviation error management system (DAEMS.)
  • Training and facilitation skills in Safety Management Systems, Human Factors, and Error Management, Advanced Human Factors, HIRAC, Maintenance Error Investigation. Successfully achieving over 98% highly satisfied delegate ratings from his courses.

Career background and experience

Steve has over 27 years experience in the aviation industry on both fixed and rotary wing aircraft. He was a Senior Trainer and Head of Quality for the Defence College of Aeronautical Engineering. He served as an Air Accident Investigator for the Royal Navy. Member of the Institute of Leadership and Management MINSTLM Member of the Chartered Quality Institute MCQI CQP.

David Innes

David Innes
Principal Consultant
Senior Subject Leader

David Innes

David Innes
Principal Consultant
Senior Subject Leader

David adds enormous technical value to clients through his 30 years experience in a range of airworthiness-related roles in the civil air transport industry. David is able to assist clients effectively interpret and adopt the practical application of airworthiness-related regulatory requirements and safety and quality management principles. He specialises in both commercial air transport and private operations working with manufacturers and operators clients such as Boeing, Thomson, TAG and Singapore Airlines. David is the Baines Simmons Senior Subject Matter Leader.

Expertise and capability

  • Consults on Airworthiness management reviews, diagnostic surveys and reporting to board level. His assignments include clients such as Singapore Airlines, SR Technics, and Club 328.
  • Advises on Airworthiness and organisation approval support to start-up and mature, private and commercial operators, continuous airworthiness management, and maintenance organisations. Provides interim management support services as a Form 4 post holder in approved organisations.
  • Consults and trains on EASA Part-145 and Part-M regulations and maintenance programme courses for clients such as Thomson Airways, FOCA, Swedish CAA, TAG Farnborough Engineering Limited, B/E Aerospace, and Belgian CAA.

Career background and experience

Prior to joining Baines Simmons in 2006, David held various roles working closely with the Civil Aviation Authority, the Air Investigation Branch, manufacturers, operators, and maintenance organisations. He was a previous Deputy Director (Engineering) at Confidential Human Factors Incident Reporting Programme (CHIRP).

David has an MSc in Air Transport Management, is a Member of the Royal Aeronautical Society, a holder of JAR-FCL Private Pilot Licence (A), and holds a Part-66 Aircraft Maintenance Licence.

Karen Jones

Karen Jones
Principal Consultant Air Operations
Subject Leader


Neil Richardson

Neil Richardson
Senior Consultant
Subject Leader

Neil Richardson

Neil Richardson
Senior Consultant

Neil Richardson provides highly specialist advisory services to senior management teams and technical experts across Operators, Maintenance organisations and Regulatory Authorities. He has over 20 years experience in civil and military aviation and offers clients a wealth of safety expertise in the maintenance and engineering world. He leads training and consultancy projects aimed at supporting cultural change and regulatory improvement programmes in the Continuing Airworthiness and Maintenance sector.

Expertise and capability

  • Consults on Safety Management Systems at senior management levels, Neil helps to develop understanding of the safety and business benefits of effective SMS; project clients include BAE, VAA and KLM.
  • Trains and leads cultural change implementation programmes into organisations to help build positive safety culture to support error management and safety behaviours; project clients include VAA, KLM, BAE, Thomas Cook Aircraft Engineering, RROWC and RAF.
  • Advises clients at all levels to help develop understanding and improvement of regulatory requirements that underpin effective SMS; project clients include Boeing, Air Tanker, RAF, EASA, RAF and HKPC.

Career background and experience

Neil began his aviation career with the Royal Air Force gaining his experience as an Airframe Technician on the wide body strategic transport fleet. Having gained his civilian Aircraft Maintenance Engineers Licences in Airframes and Engines, Neil went on to lead a team of maintenance staff whilst carrying out his duties in a civilian heavy maintenance facility and undertaking a lead role in continuous improvement projects within the organisation.

Kevin Hopwood

Kevin Hopwood
Senior Consultant
Subject Leader

Kevin Hopwood

Kevin Hopwood
Senior Consultant

Kevin is a highly qualified safety improvement specialist who brings a wealth of knowledge and experience to his clients. He leads a team of highly qualified consultants across civil and defence client organisations. Kevin is one of our leading Maintenance Human Factors and Error Management specialists and manages our highly successful suite of UK MAOS training courses. He applies his deep understanding of aircraft and component maintenance, management of EASA Maintenance, Production and ISO 9001/AS EN 9100 approvals, UK MAOS and Human Factors implementation programmes to deliver safety improvement support.

Expertise and capability

  • Consults and facilitates training over the intent of the EASA regulatory requirements (clients include Bristows, Chobham Aviation, GKN Aerospace, Jet Aviation, Messier Dowty, NPO Saturn, Oman Royal Flight, Rolls Royce and Spirit Aerosystems and EASA.
  • Management consulting and specialist training expertise in UK MOD MAOS regulatory requirements (clients include Agusta Westland, BAE Systems, Northrop Grumman, Vector Aerospace and the UK Military Aviation Authority).
  • Consults and advises clients on safety management improvement, evaluating safety systems through our SMARRT diagnostic services (clients include Cargolux and Caverton Helicopters).

Career background and experience

Kevin has over 33 years of aviation experience of which 22 years was with the Fleet Air Arm maintaining helicopters and fixed wing aircraft, followed by 8 years with Westland Helicopters as a Senior Quality Assurance Engineer where civil knowledge and experiences supplemented the military knowledge foundation. During this period Kevin was the AgustaWestland QA representative on the SBAC/MoD MAOS working group.

Jeff Fieldhouse

Jeff Fieldhouse
Senior Consultant
Subject Leader

Jeff Fieldhouse

Jeff Fieldhouse
Senior Consultant

Jeff is a highly proven specialist consultant in delivering and project managing aviation quality, safety and regulatory safety performance improvements. He uses his deep understanding of the continued airworthiness regulatory requirements and auditor and investigation expertise to very effectively enhance organisational safety cultures. He leads a team of highly qualified consultants across civil and defence client organisations.

Expertise and capability

  • Consults and trains on a wide range of high quality services that includes Human Factors, Error Management, Quality, SMS, Auditing and Regulations. Projects include: Development and delivery of airworthiness and safety training for regional UK airline.
  • Manages a consulting team to service a diverse European client base. Projects include: Delivery of quality manager’s development programme for leading MRO in Zurich.
  • Advises clients on safety improvement initiatives in both the Civil and Military environments. Projects include: delivery of EASA Part M and Part 145 to the Swedish Air force

Career background and experience

Jeff has a broad spectrum of aviation experience particularly in the quality environment. He has a Chartered Management Diploma, is a Qualified Lead auditor and Quality Assurance part 7430. He previously held a Part 66 licence and is a member of the Chartered Management Institute. Jeff’s experiences include working for 16 years at British Airways, responsible for auditing and maintaining company standards including liaison / review of current/new EASA, FAA and CAA legislation and creation and delivery of an effective and sustainable MEMS programme.

Craig Simmonds

Craig Simmonds
Senior Airworthiness Surveyor

Craig Simmonds

Craig Simmonds
Senior Airworthiness Surveyor

Craig is a highly experienced consulting airworthiness surveyor with over 24 years experience. He is responsible for the management of the highly successful Isle of Man Aircraft Registry that has registered over 400 aircraft. Craig consults and advises clients and aircraft owners in areas of continuing airworthiness management. He offers clients a service focussed technical support service that aims to be supportive, flexible and responsive.

Expertise and capability

  • Offers clients and aircraft owner’s extensive experience of surveying aircraft, as an EASA Part 66 B1 and C Licensed Engineer and Airworthiness Review Signatory.
  • Provides a proven track record of managing the Continuing Airworthiness of an extensive range of General Aviation aircraft.
  • Manages and continues to develop outsourced tasks for the Isle of Man Aircraft Registry which has become the world’s 7th largest register of business jets in the world since start-up in May 2007.

Career background and experience

Prior to joining Baines Simmons, Craig worked in the civil aviation industry gaining extensive experience of maintaining and managing the continued airworthiness of fixed wing and rotary wing general aviation aircraft.

  • He successfully established and managed a Technical Services Department following amalgamation of a Fixed-Wing and Rotary-Wing maintenance organisation.
  • He established and managed an Airworthiness Department gaining Part M approval for an AOC operator and Part 145 maintenance organisation, responsible for more than 50 general aviation aircraft.

Consultants

We offer one of the largest independent resources of experienced aviation safety consultants in the world today. Our professional consultants and trainers can assist you with technical, management and strategic safety expertise that span all the sectors of aviation. They are all proven safety specialists with enormous experience in their fields.

Ronnie Smith

Ronnie Smith
Consultant
Subject Leader

Ronnie Smith

Ronnie Smith
Consultant - Safety Management Systems Subject Leader

Ronnie is our Safety Management Systems Subject Matter Leader and he is passionate about helping organisations to achieve real performance from their Safety Management System rather than simple regulatory compliance.

He helps our clients to understand the integration of the many components of safety managements systems in to their existing business practices and how to drive them to perform with a powerful safety culture.

Expertise and capability

  • Ronnie is adept at achieving buy-in at all levels in organisations through training, consultancy and workshops.
  • He delivers insight and understanding to clients trying to understand the strengths and weaknesses of their existing safety management systems and helps them to achieve performance.
  • His broad understanding of many fields of aviation means that he can deliver meaningful safety management expertise in many environments including Operations, Maintenance, Air Traffic Management, Airfield Operations as well as to Regulators and Competent Authorities.
  • He has a thorough understanding of Risk Management and effective human factors aware risk mitigation.

Career background and experience

Ronnie holds an MSc in Human Factors & Safety Assessment in Aviation and a Masters in Defence Administration, both from Cranfield University. He is also a Member of the Royal Aeronautical Society.

Prior to joining Baines Simmons in 2010, Ronnie served for 20 years as an Air Traffic Controller and Air Traffic Management Safety Manager. Ronnie’s achievements include:

  • Professional advisor to the United Kingdom AIRPROX Board
  • Developing safety management processes for combined use by the Irish Aviation Authority, NATS and the MoD following the establishment of the first European Functional Airspace Block.
  • Leading the Royal Air Force and Royal Navy Safety Management System.
  • Training all Royal Air Force and Royal Navy Safety Management Officers and providing specialist human factors training.
  • Developing Safety Assurance programmes for the Military Aviation Authority.
  • Air Traffic Management advisor to the Minister for Transport of the Government of Afghanistan and the Military Air Commander in Kabul.

Sarah Flaherty

Dr Sarah Flaherty
Consultant
Subject Leader

Sarah Flaherty

Dr Sarah Flaherty
Consultant - Human Factors Subject Leader

A specialist in organisational culture and human factors, Dr Sarah Flaherty is an expert in client consulting services and best practice product development within Baines Simmons. She is highly experienced in developing and implementing sustained cultural change in the support and promotion of effective Safety Management Systems.

 

Expertise and capability

  • Advises clients at strategic, management and technical levels on improving safety performance
  • Leads innovative product development to facilitate sustained cultural change programmes including the FAIR® System and SMARRT® Diagnostic toolset
  • Experience includes project-lead on organisational wide safety and error management diagnostics across a variety of military and international civil organisations

Career background and experience

Prior to joining Baines Simmons in 2010, Sarah has had a varied career spanning aviation, rail and the petrochemical industries including posts in quality, human factors and business process reengineering. Her background is in the field of psychology and as a member of the British Psychological Society, Sarah aims to ensure that its principles are considered within our products and services. She gained her PhD in 2009 from Cranfield University where she was sponsored by Cranfield and the UK Rail, Air and Marine Accident Investigation Branches. Her career experience includes:

  • British Airways Engineering – Development of a proactive safety management system in collaboration with the University of Manchester.
  • Boeing Commercial Airplane Group – Responsible for the continued development and implementation of the Maintenance Error Decision Aid (MEDA) tool: the de facto industry tool for investigating error in maintenance.

Roland Carr

Roland Carr
Consultant
Subject Leader

Roland Carr

Roland Carr
Consultant - Subject Leader

Roland is a professional safety management specialist consultant with over 30 years experience. He advises clients on safety improvement initiatives in both the civil and military environments. He consults and trains in his fields of specialism with a variety of companies and organisations such as EASA, Boeing, Rolls-Royce, GE, BAE, UK and Swedish CAA, QANTAS, British Airways, Thomsonfly, bmi, Virgin, AAIB, QinetiQ, RAF, MOD amongst many others.

Rolands training course delegates consistently rate his courses 95% very good or excellent.

Expertise and capability

  • Consults and trains on a wide range of high quality consulting and training services.
  • Expertise areas are in Human Factors, Error Management, Advanced Human Factors, Safety Management Systems, Part 66/147, Maintenance Error Investigation, Error Management
  • Delivers Airworthiness Management Diagnostics

Career background and experience

Roland began his career as an aircraft engineer in the RAF working on various aircraft fleets both fixed and rotory wing. At Marshall Aerospace, he was a leading member of the training department where he was instrumental in developing and delivering Human Factors and Error Management Programmes to both internal and external customers. He was also responsible for the management and supervisory development programme.

Prior to Baines Simmons Roland has instructed in various locations across Europe, USA, and the Far East, delivering numerous aircraft system courses. His early aviation career was spent in the Royal Air Force, working on a variety of aircraft in supervisory roles world-wide. He was a key member of the RAF Methods of Instruction Squadron.

Ivan Christiansen

Ivan Christiansen
Consultant
Subject Leader

Ivan Christiansen

Ivan Christiansen
Consultant - Subject Leader

Ivan is a specialist consultant in delivering and project managing aviation quality, safety and regulatory safety performance improvements. He is the Baines Simmons subject matter leader in Quality and uses his deep understanding of quality, regulatory requirements, auditor and investigation expertise to effectively enhance organisational safety cultures.

 

Expertise and capability

  • Provides management and technical consulting across Human Factors, Error Management, Quality, SMS, Auditing and Regulations; projects include delivery of a quality manager’s development programme for leading MRO in Zurich and project leader for Hong Kong Civil Aviation Department programmes.
  • Trains senior and middle managers in quality and auditing; his projects include delivery of Practical Auditing Skills to EASA in Cologne and Quality Systems and Audit training to Hong Kong based aviation organisations.
  • Consults and advises clients on safety improvement initiatives in both the Civil and Military environments.

Career background and experience

Ivan holds an MSc in Total Quality and Organisation Excellence and is an IRCA Accredited lead auditor and a trained risk practitioner. He holds a Part 66 licence and is a member of the Chartered Quality Institute. He previously was Head of Quality at Rolls Royce Aero Engines, in both Part 21 and Part 145, where he was responsible for auditing and maintaining all company standards in EASA, FAA and CAA legislation. He has also been:

  • Client manager for British Standards Institution.
  • Certifying engineer for Dunlop Aerospace Wheel and Brake Overhaul.
  • Certifying supervisor for a fleet of UK MoD helicopters.

Chaz Counter

Chaz Counter
Consultant

Chaz Counter

Chaz Counter
Consultant

A professional safety management aviator, instructor and flight operations consultant with 30 years experience, Chaz advises clients using extensive, practical experience of delivering high-profile and ultra-sensitive aviation capability in risk-laden environments.

 

 

Expertise and capability

  • Consults on performance improvement of aviators. Chaz has deep knowledge of how Human Factors and psychometrics combine to effect decision making in discretionary spaces. His experience includes consulting, facilitated training, mentoring, courseware development, emergency response planning and post incident management.
  • Advises on the integration of evolving manned and unmanned air vehicle flight operations. His experience includes consultancy to aircraft manufacturers and the programme management of state level airspace reorganisation, integrating military and civil flight operations.
  • Subject matter expert for Search and Rescue flight operations in the maritime environment. Consulted for various eastern European countries during development of maritime aviation capabilities.

Career background and experience

Chaz left the RAF in 2008 after achieving his ambition of commanding a Front-Line flying squadron. His extensive international experience includes authorising and supervising world-wide flight operations of both manned and unmanned aircraft.

Experienced in delicate diplomacy at senior commander, ambassador and ministerial level, Chaz has negotiated policies for integrating differing national requirements to achieve common goals, whilst delivering time critical and politically sensitive operations.

He has a KCL Masters in International Defence Studies, is a qualified CRMI, a psychometric practitioner and an RAF Central Flying School trained Air Instructor. He is a Fellow of the Institute of Leadership and Management and a member of the Institute of Ergonomics and Human Factors.

Peter Hibbert

Peter Hibbert
Consultant

Peter Hibbert

Peter Hibbert
Consultant

With over 25 years experience in the aviation industry as a professional manager, technician and engineering instructor, Peter brings with him extensive practical understanding of how to implement safety improvements within management and staff levels of an organisation.

 

 

Expertise and capability

  • Peter delivers safety culture change programmes, consulting and training in human factors, error management and effective event investigation, to evolve open culture environments that support effective error management and safety programmes. His client experiences include a large number of aerospace organisations including: UK MOD, CAA, Royal Air Force, Royal Navy, BAE System, Rolls Royce, QinetiQ and Eurocopter.
  • Peter consults at senior management levels to develop understanding of EASA Part 145, Part M, and UK military airworthiness regulations. His experiences include: civil and military consulting, training, facilitation, advisory and instructor activities.

Career background and experience

Peter has extensive experience as a technician, supervisor, instructor and manager. He offers both fixed and rotary wing experience. He has enjoyed a varied career in aviation, working across both the military and civil domains collaborating with multinationals on a global basis. Prior to joining Baines Simmons, Peter worked for Babcock Defence Services as a Trainer, responsible for developing and delivering a catalogue of technical training to support the organisation.

Peter’s achievements include:

  • Design, development and delivery of all elements a training package to support technical training for an entire military fast jet aircraft fleet.
  • Solely responsible for developing and implementing organisations Human Factors and Error Management program spanning multiple sites across 2 countries.

Marcus Madden

Marcus Madden
Consultant

Marcus Madden

Marcus Madden
Consultant

Marcus is a specialist consultant in safety improvement programmes with a track record of significant interventions across complex aviation organisations. He offers a successful and impressive career track record and aviation experience spanning more than 34 years. He brings to his clients a practical hands-on understanding of safety improvement programmes, specialising in consulting and delivery of training in Human Factors and Error Management.

Marcus is passionate about developing effective safety cultures vital to the operation of effective safety management systems. His unbiased, straight-talking style allows him to highlight difficult problems, bring them into sharp focus and facilitate informed decisions.

Expertise and capability

  • Consults and facilitates training to develop and reinforce cultural change programmes. Delivered demonstrable benefits to organisations such as: Rolls Royce, Meggitt, The Royal Navy, RAF, BAE Systems, QinetiQ and Honeywell.
  • Trains and consults the UK Military Aviation Authority, as part of a multi-disciplinary team developing a cultural change programme (the Defence Aviation Error Management System) for 18,000 personnel across UK military aviation.
  • Provides specialist training facilitation skills and knowledge for positive training outcomes.

Career background and experience

Before joining Baines Simmons in 2009, Marcus enjoyed a successful and diverse career in military and civil aviation, with the Royal Air Force, British Airways, Jet2, DHL and TNT. He has operated as an EASA B1, B2 and C licensed aircraft maintenance engineer, with type ratings on Airbus, Boeing and Lockheed aircraft and engines and US FAA certificated A&P mechanic, holding required item inspection (RII) and goods receiving with several FAR part 121 operators.

Marcus Madden

Allan Price
Consultant

Marcus Madden

Allan Price
Consultant

Allan is a vastly experienced consultant in delivering aviation safety and quality programmes within large civil and military organisations. He provides experienced advice and expertise in safety management systems design, performance reviews and implementations. Allan is an educational professional with a keen interest in cultural improvement and sustainability.

Marcus is passionate about developing effective safety cultures vital to the operation of effective safety management systems. His unbiased, straight-talking style allows him to highlight difficult problems, bring them into sharp focus and facilitate informed decisions.

Expertise and capability

  • Consults and trains as a specialist on a wide range of subjects that include human factors, error management and safety management systems.
  • Consults and advises in the development and application of event investigation processes and review board implementation.
  • Subject matter expert in design, development and implementation of training programs including HF continuation (or recurrent) and effective event investigation programs worldwide.

Career background and experience

Allan has nearly 20 years aerospace experience, prior to Baines Simmons. He worked for 12 years with GE Aviation in a variety of engineering positions, initially as an engine technician before moving into the training spectrum as the Training Leader. His early aviation career was spent with British Airways as a technician with regards to B747 heavy maintenance.

Allan holds a degree in Business and Management and a number of educational qualifications including a BEd (Hons), Adult Tutor and NVQ Assessor and Verifier awards. He is also a full member of the Royal Aeronautical Society.

Allan’s experiences include:

  • Responsibility for all quality based training at GE Aviation – Wales
  • Responsibility for the running of a large engineering apprenticeship scheme
  • Development of Academic and Vocational qualifications for Edexcel and SEMTA

Frank Bauer

Frank Bauer
Consultant

Frank Bauer

Frank Bauer
Consultant

Frank is a highly experienced consulting airworthiness surveyor. He is an authorised airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry.

 

 

Expertise and capability

  • Surveys as a highly experienced professional able to pragmatically apply his significant regulatory knowledge during the survey of aircraft and their records.
  • Wide breadth of experience, trained by Flight Safety International /CAE on several types of business jets including Bombardier, Dassault Falcon, Hawker Beechcraft, Learjet, Embraer, Cessna Citation and Pilatus aircraft.
  • Expert user for the 3 major maintenance tracking programmes used by business Jet Operators (CAMP, Avtrak/CMP & Flightdocs)

Career background and experience

Frank passed an assessment for the position as a Postholder Maintenance by the Swiss FOCA in 2005 and followed this in 2008 by the acceptance as a Designated Airworthiness Review Staff within EASA. He has held Deputy Continuous Airworthiness Manager roles with a range of diverse commercial operators in Europe. Frank has also had a career in military and business aviation. His career includes

  • Crew Chief on Tornado with a German navy flying squadron
  • Certifying staff on diverse business jet models
  • Establishing the maintenance control section for a major fractional business jet operator in Lisbon

Andrew Bloxham

Andrew Bloxham
Consultant

Andrew Bloxham

Andrew Bloxham
Consultant

Andrew is a highly experienced aviation professional operating as a consulting airworthiness surveyor. He is an authorised airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry.

 

 

Expertise and capability

  • Consults as a maintenance engineer and aircraft surveyor, with over 10 years experience as a certifying engineer with MRO’s.
  • Consults and advises as an airworthiness and quality professional with significant experience in quality management for manufacturers and large MRO’s and assisting in management system diagnostics and safety improvement projects.
  • Delivers training in his specialist areas of aviation regulations and human factors

Career background and experience

Andrew has a B Eng (Hons) Aircraft Engineering, is a Part 66 Licence Holder, Quality Manager (EASA Form 4 Holder) and holds a professional training accreditation. He began his career as an apprentice aircraft engineer on single and twin turbine rotorcraft. After gaining a BCAR Section L licence, Andrew spent over 10 years certifying aircraft in both line and base maintenance environments. He then moved into a Quality role where he gained experience in Quality, Safety and Airworthiness, which included a training role. Andrew is currently a Member of the Royal Aeronautical Society. Andrew has enjoyed a diverse career as an Aircraft Engineer certifying a variety of large turbine rotorcraft and progressing on to become a Quality and Airworthiness Expert working under the EASA regulatory framework.

Karl Brady

Karl Brady
Consultant

Karl Brady

Karl Brady
Consultant

Karl offers clients 30 years experience in the aviation industry as a Professional Pilot, Maintenance Manager, Engineer and Training consultant. He provides holistic perspectives and expertise to his clients by drawing on his multi-faceted view of aviation. He brings practical insights to safety, operational and organisational systems to ensure a clear understanding of the regulations and the challenges of complex operating environments. Karl assists clients to manage the transitions of evolving regulatory cultures, operating with a pragmatic approach to compliance and organisational needs.

Expertise and capability

  • Consults and trains in EASA Air Operations, specifically Part’s ARO, ORO, CAT, SPA, NCC and NCO.
  • Consults and trains in EASA Airworthiness regulations, specifically Part’s M and 145.
  • Training consultant at all organisational levels in Safety Management Systems and Human Factors.

Clients include the UK CAA Flight Operations department, Thompsonfly, Jet2, Monarch, BMI, Easyjet, Virgin Atlantic Airlines, Aer Lingus, Atlantic Airlines, TAG Aviation UK, CHC, Bristow, Air Harrods, The Royal Air Force, MAA, The Fleet Air Arm, QinetiQ, Rolls Royce, Dunlop, Dowty and Honeywell.

Career background and experience

Karl currently flies medium jets for a European operator and therefore understands well the technical context of the regulations. Karl has worked with EASA on Air Operations working groups whilst representing the European Cockpit Association.

Starting his career in maintenance, primarily fixed wing, Karl has acquired a broad span of ratings from Light singles, through Airbus types up to Boeing 747 & 777. Karl holds a UK issued license and has held approvals with a large MRO and Airline maintenance provider.

Richard Close

Richard Close
Consultant

Richard Close

Richard Close
Consultant

Richard is a highly skilled consultant with a unique career in civil and military aviation spanning more than 40 years. He offers clients extensive knowledge and experience in aviation regulations as well as maintenance. He is a highly experienced and authorised airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry.

Expertise and capability

  • Surveys aircraft and records using his significant regulatory knowledge. He possesses a working knowledge of the continuous airworthiness requirements of EASA Part M and Part 145, as well as CAA, EASA and FAA airworthiness frameworks.
  • Technically consults as a highly experienced specialist on extremely varied aircraft types, spanning general aviation, medium transport passenger aircraft, corporate, military fast jets and aircraft painting and interior refurbishments.
  • Advises and engages with aircraft maintenance providers and operators across the UK, Europe and Middle East and is both comfortable working/liaising with engineers on the hangar floor and senior management in the board room.

Career background and experience

Richard is a qualified EASA Part 66 Licence holder with many ratings from general aviation through to corporate aircraft. As well as hands-on maintenance support, he has held a number of senior engineering roles, including ten years with the RAF. His extensive aviation experience incorporates a breadth of type ratings held on his Part 66 B1/C and UK CAA Section L licences. Qualifications include an EASA Part 66 B1 and C Licence, and he is an ARC signatory.

Paul Coulton

Paul Coulton
Consultant

Paul Coulton

Paul Coulton
Consultant

Paul offers clients extensive experience of many areas of aviation spanning 30 years. He is a proven training consultant that has earned high credibility and track record as an effective facilitator and engineer. Paul is able to communicate effectively at all levels and across all areas of any organisation and has a strong ability to communicate in foreign languages.

Expertise and capability

  • Training consultant in Human Factors, Error Management and SMS achieving excellent feedback scores.
  • Offers delivery expertise in Initial and Continuation training courses to Military and Civil audiences with ability to adapt to audiences and challenge behavioural patterns.
  • Training consultant in an ‘Effective Event Investigation’

Career background and experience

An EASA Part 66 B1 + C Licensed Engineer with wide-body aircraft type ratings. Early career in the Royal Air Force followed by experience gained in Base and Line Maintenance with several Airlines and MRO’s worldwide. Held positions as certifying Engineer, Supervisor and Technical Representative.

  • A career liaising with high profile clients and regulatory authorities
  • Project managed several ‘heavy’ maintenance checks on wide bodied aircraft
  • Experienced in Lease Management processes including aircraft physical inspections

George Crowe

George Crowe
Consultant

George Crowe

George Crowe
Consultant

George has a civilian maintenance career spanning almost 20 years combined with 24 years Royal Air Force covering a varied career in Africa, Middle Far & East and Europe.

 



Career background and experience

  • Prior to Baines Simmons George was the Assistant manager at Cathay Pacific Airways in Hong Kong, working as part of the Flight Operations and Technical Training Department (Airbus training).
  • He was responsible for the development and day-to-day running of the Airbus pilot technical and ground engineering training and was also part of the team which developed and implemented Maintenance Human Factors Training for Cathay Pacific.
  • He has been a technical instructor for both Gulf Air and Monarch Airlines, and also served in a civilian capacity for the Qatar Emiri Air forces Alpha Jet Squadron - a civilian maintenance career spanning almost 20 years.

Andy Dixon

Andy Dixon
Consultant

Andy Dixon

Andy Dixon
Consultant

Andy is a highly experienced consulting airworthiness surveyor. He is an ex-CAA A&C Licensed Engineer and is an authorised Airworthiness Surveyor for the IOM Aircraft Registry. He has 28 years experience in the aviation industry. He is an authorised airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry.

 

Expertise and capability

  • Surveys as a highly experienced professional able to pragmatically apply his significant regulatory knowledge during the survey of aircraft and their records.
  • Consults and advises in areas of line maintenance, base maintenance, technical support, maintenance control, technical records, schedules and reliability, technical fleet management, project management, airworthiness surveying and aircraft auditing.

Career background and experience

Andy’s early career started with 7 years with the Royal Air Force as an Airframe Engineer and later a as a Project Manager with a subsidiary of British Airways, Technical Fleet Manager for ERJ145 and Dash 8 aircraft. He has worked as a CAA A&C Licensed Engineer on regional aircraft.

Jim Done

Jim Done
Consultant

Jim Done

Jim Done
Consultant

Jim offers his clients immense expertise, experience and knowledge following his career as ex-Chief Surveyor at the UK CAA and Head of the Aircraft Maintenance Standards Department. He brings 21 years regulatory experience working for the UK CAA Safety Regulation Group, coupled with 12 years working for an operator of large public transport aircraft. Jim has extensive experience to assist countries around the world to develop their regulatory and oversight capabilities and develop and implement aviation approved maintenance organisations regulations.

Expertise and capability

  • Consults as an airworthiness surveyor. Jim is authorised for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry
  • Advises organisations seeking approval to maintain and/or operate aircraft
  • Advises National Aviation Authorities on regulatory and oversight efficiency, capability and effectiveness, conducting investigations and reporting to clients against specified requests and needs

Career background and experience

In 1998 Jim became Deputy Chief Surveyor and Head of the Maintenance Policy & Requirements Section at the UK CAA and in 2001was promoted to Chief Surveyor at the UK CAA and Head of the Aircraft Maintenance Standards Department within the Safety Regulation Group.

He had close involvement with the development and conversion of JAA maintenance requirements into European Air Safety Agency requirements and led the development and delivery of a suite of initiatives designed to bring the UK into compliance with ICAO Annex 6 in respect of human factors in maintenance.

Jim has been industry recognised and awarded for his contribution to the advancement of human factors in aviation maintenance, and his work in the field of safety management.

Stuart Downer

Stuart Downer
Consultant

Stuart Downer

Stuart Downer
Consultant

Stuart is a highly experienced consulting professional in civil aviation maintenance. He offers clients over 39 years aviation experience, as a B1 Licensed Engineer on large transport aircraft, a Form 4 holder as a Quality Manager and is widely experienced delivering best practice advice, training and solutions. Stuart has trained more than 1,000 Baines Simmons delegates, successfully achieving an overall 96% highly satisfied delegate rating.

Expertise and capability

Stuart offers clients and delegates, valuable, insightful advice, guidance, recommendations and solutions across his areas of expertise.

  • Consults and advises as an expert on the implementation and ongoing compliance with EASA Part M, EASA Part 145 and FAR 145 / 43 in approved component and aircraft maintenance organisations. Clients include BE Aerospace in Northern Ireland, Smart-Lynx in Latvia and Rolls Royce in the UK.
  • Consults to senior management on corporate, regulatory and personal responsibilities within the EASA and FAR aviation maintenance environments.
  • Consultant trainer of quality auditors and managers in Auditing Skills and the implementation of effective Quality Management Systems. Clients include the Regulator of the UK Overseas Territories in the Cayman Islands and SR Technics in Zurich.

Career background and experience

Stuart is a Holder of EASA Part 66 B1Licence, has a HND in Mechanical Engineering and trained as a lead auditor in Aerospace. He had many years with a large Heathrow based airline operating across various management roles in aircraft maintenance, quality assurance and fleet and component maintenance. He has also been a Quality Manager with a Business Jet Maintenance organisation at Farnborough.

Ed Ferris

Edward J. (Ed.) Ferris
Consultant

Ed Ferris

Edward J. (Ed.) Ferris
Consultant

Ed is a highly experienced consulting airworthiness surveyor. He is an authorised airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry. With 40 years in aviation spanning 3rd level, charter and major scheduled international airlines, plus major Asian fixed wing and rotary wing MROs, Ed brings maturity and a vast depth of experience to his clients.

 

Expertise and capability

  • Quality Auditing and Assessment – EASA Part 145/Part M/IOMAR-145/MAR.145
  • C o A Surveys for IOM and MAR.145 Assessment and Oversight Audits
  • Advisory support services

Career background and experience

Prior to joining Baines Simmons in 2008, Ed held the following positions, QA Manager (Rotary Wing MRO), QA Surveyor/Acting QA Manager (Fixed Wing MRO), Airworthiness Surveyor (UKCAA), QA Engineer/Acting QA Manager (UK Airline), Avionics Manager (Quasi-Military Operator/MRO - UK), Licensed Aircraft Engineer (Middle East Operator). Ed’s achievements include:

  • Ed’s career commenced as a Hawker Siddeley apprentice and has since covered general aviation, remote air operations (PNG), airline operations in the UK/Middle East & Asia, regulatory authority responsibility with UKCAA & Isle of Man Govt., special operations/conversions (UK) and rotary wing ops (Asia).
  • Ed is the holder of CAA/EASA Cat. B1, B2 and C licences.

Tim Gibbs

Tim Gibbs
Consultant

Tim Gibbs

Tim Gibbs
Consultant

Tim has 40 years experience of military and civil aircraft maintenance, mainly in heavy Base maintenance of turbo prop and medium/heavy jet aircraft. He is a highly experienced consulting airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry.

Expertise and capability

  • Advises and consults as a specialist in Part 145 and Part M Management and auditing.
  • Surveys as a highly experienced professional- he pragmatically applies his significant regulatory knowledge during the survey of aircraft and their records.
  • Consults and advises in areas of line maintenance, base maintenance, technical support, maintenance control, technical records, schedules and reliability, technical fleet management, project management, airworthiness surveying and aircraft auditing.

Tim is one of our specialists in Certificate of Airworthiness renewals, Airworthiness Reviews and physical aircraft surveys of commercially operated aircraft.

Career background and experience

Tim is a Form 4 holder for a number of organisations, involved with preparation of Maintenance Organisation Expositions and Continuing Airworthiness Management Expositions for start up Organisations.

Prior to joining Baines Simmons in 2008, Timothy held supervisory and management positions in airlines, formerly Quality Manager of a Part 145 and FAA Repair Station, maintaining business jets. Timothy has 44 years experience in aircraft maintenance.

  • RAF Halton Apprentice
  • EASA Part 66 B1,B2, and C Licence
  • Registered as Chartered Engineer and MRAeS
  • Supervisory and Management positions with various MROs and Airlines, (Air UK, Channel Express, JEA)
  • Quality Manager of Part 145 and FAA Repair Station maintaining Business Jets

David Gliddon

David Gliddon
Consultant

David Gliddon

David Gliddon
Consultant

David has had a career of 40 years in the aviation industry including a variety of roles ranging from base and line maintenance on both large and small aircraft and later progressing into technical and quality management. He spent 20 years with the UK CAA initially as an Airworthiness Surveyor, followed by a rewarding period in an overseas office and finally as manager of a UK SRG Regional Office.

 

Career background and experience

  • Quality and Safety Manager Air Seychelles – implementation of EASA Part 145 and Part M approvals and associated Quality and Safety Systems
  • UK CAA SRG Regional Manager leading and developed a team of 10 Airworthiness Surveyors and Administrators
  • Managed UK CAA overseas office in Fiji providing an airworthiness advisory service to 3 DCA in the South Pacific region. The period included introduction of wide bodied fleets and localised Part 145 approvals
  • Airworthiness Surveyor responsible for oversight of BAE 146 production and certification
  • Developed RFS Aircraft Engineering from start up to significant capability in light and commuter category aircraft maintenance and continuing airworthiness management
  • Saudi Arabian Airlines - Line Maintenance of large transport aircraft
  • ATEL – Technician Apprenticeship/ Certifying Technician - Base maintenance and major repairs on large transport aircraft
  • Holds EASA Part 66 AMEL in category A, B1 and C plus FAA A & P Certificate

Joanne Green

Joanne Green
Consultant

Joanne Green

Joanne Green
Consultant

Joanne is a passionate aviation professional with over 18 years in the industry. Starting her career within in-flight services, she has developed her knowledge in many areas including training, management and consultancy. Her operational experience includes long haul, scheduled, charter, executive and low cost.

During her career she has worked in flight operations, recruitment, safety and security training, an accredited CRMI Ground School for over 9 years and a member of the RAeS Human Factors Cabin crew standing group, Joanne strives to develop and improve flight safety including the understanding and general awareness of human factors.

Joanne has worked on a number of domestic, European and International projects including AOC applications, of note the first worldwide EASA AOC for a corporate operator, several airline start-ups, the design and development of EU-OPS safety and training manuals plus courseware and delivery of practical training. As a consultant Joanne has considerable experience in the recruiting of aviation personnel including pilot selection and is an IRAC Auditor.

She is qualified as an instructor in the following:

  • CRMI G/S
  • DFT Accredited Security Instructor
  • Approved Dangerous Goods Instructor
  • First Aid
  • SEP
  • Diversity & Conflict Management Skills
  • Q-Pulse certified

Chris Hart

Chris Hart
Consultant

Chris Hart

Chris Hart
Consultant

Chris has served almost 40 years in aircraft maintenance, safety, quality, airworthiness and aviation regulation. He holds a current EASA Part 66 Aircraft Maintenance Licence in Categories A, B1 and C and an FAA A & P Certificate. Additional industry training received includes ISO 9001:2000 and AS9100/9110 Lead Auditor, general management, accident/incident investigation, operations emergency planning, human factors, aircraft maintenance/reliability programmes and project management.

Career background and experience

  • Eight years with the UK CAA as an Airworthiness Surveyor at the Heathrow Regional Office. Primary oversight responsibilities included the BA 747 Fleet, Jet2.com, HAECO (Hong Kong) and TAECO (Xiamen). 
  • Worked for a number of UK and overseas Operators/MROs in various roles and locations (e.g. British World, Transavia, LTU, FLS, Business Jet Access)
  • Twenty one years with British Airways, initially as an Airframe/Engine Technician Apprentice followed by roles in Fleet/Line Maintenance including 12 years as an Overseas Engineer and 2 years in the Air Safety Branch as a Senior Air Safety Investigator.

Duane Kritzinger

Duane Kritzinger
Consultant

Duane Kritzinger

Duane Kritzinger
Consultant

Duane Kritzinger (CEng, PrEng, MRAeS, MBA) practices in the fields or Aircraft Certification and System Safety Engineering. His significant safety expertise lies in his ability to differentiate and integrate the military and civil aircraft safety approaches in an efficient manner to deliver value added output. His certification skills cover the military and civil aviation domains, where assists the certification of products/parts/appliance and the establishment of organisation process and structures to support certification activities.

Expertise and capability

  • Consults in Initial Airworthiness, specialising in Design Certification, Design Organisation Approvals, Safety Assessments, Safety/Risk Cases, and has acted as an Independent Safety Auditor/Advisor.
  • Consults in Continued Airworthiness with significant experience in Safety Management Systems (SMS) and Post-design Product Support Management.

Career background and experience

Duane’s early career was as a commissioned Officer in the South African Air Force where he represented the Military Airworthiness Board. Duane was later the Principal Safety & Certification Engineer at Marshall Aerospace of Cambridge where he played a key role in the company obtaining Part 21J Design Organisation Approval. He has acted as Technical Support Manager for HIOS (Hercules Integrated Operation Support), responsible for a post-design support team (x60) for the provision of technical advice to the RAF C130 IPT. More recently he has operated as interim manager as Head of Safety Engineering (Air, Land and Sea) for BAE Systems (Australia), where he proposed a corporate wide Safety Management System (SMS) and redefined and integrated the engineering SMS.

Jez Last

Jez Last
Consultant

Jez Last

Jez Last
Consultant

Jez Last offers a wealth of aviation experience to client’s seeking safety management improvement. He provides specialist advice, guidance and expert recommendations to directors and senior management teams as well as working with safety action group and review board teams. Jez is passionate about the role that safety culture plays in empowering safety management performance and is an expert in building its enabling constituents.

Expertise and capability

  • Consults and trains on Safety Management Systems, supporting clients in design, development, integration and compliance.
  • Consults on management and establishment of LOSA (Line Operations Safety Auditing) to proactively monitor operational drift to establish mitigation initiatives.
  • Consults on accident prevention and flight safety programmes through implementation of cross divisional incident management systems

Career background and experience

Jez has over 40 years experience within the aviation industry starting his career as a BOAC aeronautical engineering apprentice. His roles included Head of Airline Safety and Quality Manager for Britannia Airways/Thomsonfly. He operated as a Flight Engineer for Laker Airways, British Caledonian charter and Malaysian Airline System (MAS), conducting schedule and charter world-wide commercial flight operations and was Licensed Avionic Shift Supervisor for Laker Airways Ltd.

Jez is a guest speaker for Cranfield University on incident investigation from an airline perspective. He has been a member of the following industry bodies: UK Flight Safety Committee (Treasurer in 2005), Flight Safety Foundation, UK CAA SMS working Group (2006), ECAST Safety Methodology working group, NATS/CAA class G risk assessment methodology working group.

Ian Learmonth

Ian Learmonth
Consultant

Jez Last

Ian Learmonth
Consultant

Ian offers clients an extensive knowledge and training experience in aviation regulations. He has a strong working knowledge of the continuous airworthiness requirements of EASA Part M and Part 145, as well as CAA, EASA and FAA airworthiness frameworks. Ian brings years of training consultant facilitation skills and experience working with both engineers and flight crews.

Expertise and capability

  • A skilled training consultant with a unique career in aviation spanning over 27 years, Ian has worked on an extremely varied number of aircraft types which include general aviation, large transport aircraft, corporate and ex-military fast jets.
  • A technical consultant, Ian has a proven track record of successfully working for various aircraft maintenance providers and operators across the UK, Europe and USA and is both comfortable on the hangar floor and the board room.

Career background and experience

As well as hands-on maintenance support, Ian has held various senior engineering roles. He has held various training positions and delivered training to both engineers and flight crews.

Ian offers extensive aviation experience as reflected in the breadth of type ratings held by Ian on his Part 66 B1/C, UK CAA Section L and FAA A&P licences. In qualifications terms he has an Honours degree (Beng) in Aircraft Engineering, Part 66 B1 and C Licensed engineer, and is an ARC signatory with 2 EASA Authorities.

Dave Lewis

Dave Lewis
Consultant

Dave Lewis

Dave Lewis
Consultant

Dave has an extensive background in the development and application of civil aviation safety regulations relating to aircraft certification and continuing airworthiness within the UK. He has provided advice and assistance to overseas Governments and operators on the implementation of Regulations and procedures to meet current ICAO standards and recommended practices.

Expertise and capability

  • Advises organisations seeking approval to maintain and/or operate aircraft. His experience includes approvals relating to the EASA continuing airworthiness Regulations and the UK MoD Maintenance Organisation Approval Scheme (MAOS).
  • Assessment of aircraft and recommendations for the issue or renewal of their Certificates of Airworthiness. His experience includes supporting the successful expansion of the Isle of Man aircraft register.
  • Consults in the application EASA Part 145, Part M, Part 66 and Part 147 Regulations. His experience includes conducting investigations and the provision of reports to clients to meet their specified requests and needs.

Career background and experience

Dave spent 40 years in the civil aircraft sector including 29 years with the UK Civil Aviation Authority (CAA). Dave spent his last six years at CAA as Deputy Chief Surveyor with the overall responsibility for maintenance standards and policy.

Dave’s achievements include:

  • Provision of continuing airworthiness expert advice to DGCA India and CAA Seychelles
  • CAA Senior manager responsible for implementing EASA Part 145 and Part M Regulations in the UK.
  • CAA Senior manager responsible for issue and renewal of Certificates of Airworthiness for all UK registered aircraft.
  • CAA Regional Manager – Hong Kong responsible for continuing airworthiness matters

Steve Myall

Steve Myall
Consultant

Steve Myall

Steve Myall
Consultant

Steve has over 40 years experience across a wide spectrum of the aviation industry. He has been involved in Maintenance, Technical Services, Sales and Marketing, Customer Support, Continuing Airworthiness Management and Regulating. He is able to offers his clients both broad and deep insights from his significant experience working for two aircraft operators, a manufacturer and a regulator. He has held many management positions and has worked all around the world.

Expertise and capability

  • Consults and manages complex projects on continuing airworthiness with organisations including, maintenance programmes, human factors, safety enhancements and safety management systems.
  • Consults and trains using his excellent knowledge of ICAO, EASA and UK CAA regulations used in assisting start-up operations, the development of existing organisations or assisting NAA’s on application of requirements.
  • Consults and advises on compliance, performance audits, regulatory approvals and quality system effectiveness.

Career background and experience

Prior to joining Baines Simmons in 2011, Steve was Manager of the North East & Midlands regional Office of the CAA. His career achievements include:

  • Writing the Maintenance Management exposition and associated procedures for a UK operator to achieve JAR OPS accreditation.
  • Managing the continuing airworthiness of a fleet of Boeing 737’s for a UK Operator, before swapping for a fleet of Fokker 100’s with a major European airline.
  • Setting up a regional Support team for BAe 146/RJ.

Stephen has a MSc in Air Transport Engineering, Diploma in Management Studies, and is an Incorporated Engineer and Member of the Royal Aeronautical Society.

Jenny O'Donnell

Jenny O'Donnell
Consultant

Jenny O'Donnell

Jenny O'Donnell
Consultant

Jenny is a professional consultant specialising in safety management, investigation and human factors training and consultancy. As an investigator she has in-depth experience of incident, accident and event management. Jenny’s enormous expertise, experiences and high energy are invaluable in the facilitation and consultancy services she provides clients and delegates.

Expertise and capability

  • Training consultant facilation expertise to deliver to clients from a wide variety of backgrounds, levels and cultures. Delivers our MSc courses for City University, London.
  • Consults in areas many areas of safety management including human factors and human performance management. Clients include BAE SYSTEMS and the Royal Air Force.
  • Subject Matter Expert to our world-leading safety programmes from error management diagnostics to safety course development. Developed a human factors training programme that is consistently rated as excellent by clients.

Career background and experience

Jenny is a Member of the Royal Aeronautical Society and the International Society of Air Safety Investigators. She is a Chartered Engineer with a BEng (Hons) in Aeronautical Engineering and an MSc in Human Factors and Safety Assessment in Aviation. Jenny was awarded the MSc Director’s prize for her MSc in 2007.

Jenny has worked as a flight safety officer, ground school instructor and human factors consultant. Her achievements include:

  • Nomination for the ‘Female Engineer of the Year’ award.
  • Providing comprehensive flight safety support of 1100+ aircraft worldwide from flight operations, human factors and technical perspectives.
  • Successfully instructing BAe 146/RJ ground type rating courses to flight crews from a variety of operators.

Al Sarjeant

Al Sarjeant
Consultant

Al Sarjeant

Al Sarjeant
Consultant

Al is a specialist aviation consultant with extensive experience in maintenance policy, training development, aero engineering projects. Al is an ex-Royal Air Force Wing Commander and Head of Maintenance Policy at BAE Systems. Al has been heavily involved in the development and delivery of the Maintenance Approved Organisation Scheme (MAOS) to the UK Military Aviation Authority (MAA) for the issuance of Defence Standards regulations for Mil. Parts 145, M, 66 and 147 (EASA equivalence).

Expertise and capability

  • Consults and advises in the UK MOD Maintenance Organisation Approval Scheme (MAOS) policy
  • Strategic, management and technical expertise in UK MOD military airworthiness regulation and airworthiness review study projects
  • Expert in Continuing Airworthiness policy development support (Mil Parts M, 145, 147 and 66). Provided studies based on the JAA and EASA civil regulatory systems and provided templates for maintenance organisation expositions (MOE).

Career background and experience

Al spent 33 years in the RAF, with the last 5 years as a Wing Commander. He went on to become Divisional Head of Maintenance Policy at BAE Systems. He has had experiences that include:

  • Development and delivery of MOD’s Maintenance Approved Organisation Scheme.
  • Strategic development and tactical delivery of a compliancy framework for BAE Systems to undertake maintenance as a prime contractor
  • Head of Training Development for the RAF
  • Implementation of Tornado support chain initiatives to improve availability, rationalise repair processes and down-size facilities, with responsibility for airworthiness on world-wide deployments.

Al Sarjeant

Peter Schneider
Consultant

Peter Schneider

Peter Schneider
Consultant

A highly knowledgeable and practical, consultant engineer with many years experience in Technical Services and Human Factors. Peter is a skilled instructional facilitator, competent to train and consult at multiple client levels - directors, management, mechanics and direct entrants to technician level.

Expertise and capability

  • Trains as a professional training instructor delivering customised Human Factors training programs to clients across the UK. Peter regularly achieves delegate satisfaction levels above 95%.
  • Advises as a proven practitioner of human factors with qualifications in Advanced Human Factors in Aircraft Maintenance from Cranfield University.
  • Consults with significant safety line management experience and responsibility for setting up and delivering Human Factors Initial and Continuation Training in a major UK operator.

Career background and experience

Prior to joining Baines Simmons in 2009, Peter, for 12 years, was a Technical Instructor at Monarch Aircraft Engineering, teaching Airbus Mechanical systems to all levels of students. Peter is an experienced technical instructor, specialising in systems training on Hawker 125, Airbus A318,319,20 & 321, A330 & 340 aircraft. Prior to this, Peter was a Royal Air Force Senior N.C.O., rising to Chief Technician, running structures repair, battle damage and aircraft servicing teams. Peter was an engineer for 25 years working on C130, F4 Phantom, Puma helicopter and Tornado.

Al Sarjeant

David Sturgess
Consultant

David Sturgess

David Sturgess
Consultant

David is a consummate professional with over 40 years extensive aeronautical experience spread across a wide mix of organisational cultures, operational environments, financial situations and aircraft types. He has held senior engineering and quality practitioner positions in commercial airlines around the world including a number of prestigious start-ups where he was directly responsible for creating the obligatory technical, quality and safety systems.

Expertise and capability

  • Consults to create new departmental structures, processes and systems from scratch – projects include - easyJet Quality System and Emirates Technical Services.
  • Consults and advises in aircraft inspections, lease returns, new aircraft acceptance and purchases - delivered over two hundred new aircraft for airlines & leasing companies and has performed many C of A inspections for the Isle of Man Government
  • Consults as a Certified Lead Auditor - skilled in auditing manufacturers, maintenance organisations and airlines. - projects include easyJet audit programme performing audits to the satisfaction of the UK CAA

Career background and experience

David has held senior positions within brand new start ups such as Group Quality Manager - easyJet, Technical Director - Regal Bahamas Airways and Head of Technical Services – Emirates. He has also held positions with Gulf Air, Guinness Peat Aviation and BOAC/BA. He has spent many years in the Middle East, Africa and The Bahamas. He holds an EASA Part 66 B1 and C Licence covering piston, prop jet and pure jet aircraft and has an MSc in Air Safety Management (with Distinction).

Mal Trigwell

Malcolm Trigwell
Consultant

Mal Trigwell

Malcolm Trigwell
Consultant

An experienced engineer with 32 years experience, across a wide spectrum including 13 years with the Royal Air force ending with the Queens flight, together with 19 years civil experience covering line and base maintenance as well as engine overhaul. On a wide variety of aircraft types, fixed wing and Helicopters. Including warbirds such as Catalina, Executive jets and modern commercial jets.

A form four post holder for 13 years in both C of A and ARC review together with airline management positions.

Career background and experience

  • A current B1-1, B1-3, B2 and C licence holder together with FAA A&P
  • Qualified Auditor Part 145, Part M, Sub part G with worldwide experience
  • Qualified ISO/AS 9100 auditor
  • Extensive experience with lease acceptance and handback

Barry West

Barry West
Consultant

Barry West

Barry West
Consultant

Barry West is a highly experienced technical planning expert who develops and delivers our industry leading Planning Services. He is passionate about the role Planning can proactively play in enhancing safety and reducing costs through the adoption of 'best practice' philosophies and techniques. Barry works with the technical staff of major airlines to improve the efficiency and effectiveness of maintenance activity.


Expertise and capability

  • Technical training consultant for the provision of skills training and development for company personnel in planning matters.
  • Consults and provides specialist advice, guidance and expert recommendations to management teams for organisational in-house audits. Develops and authors company Technical Procedures.
  • Consults to evaluate and 're-engineer' maintenance data to generate economic benefit.

Career background and experience

Barry started his career as a Licensed Aircraft Engineer, before moving into the Planning role. He has accumulated 38 years of experience in the Planning arena, several being overseas and mostly at a senior level. He has developed several initiatives to plan new 'green field' projects across the maintenance spectrum in the Middle East and UK.

Barry is an Associate Member of the Royal Aeronautical Society and Chairman of a local Society branch. He is registered with the Engineering Council since 1971and is an Incorporated Engineer (I.Eng) for over 25 years.

Ralf Zink

Ralf Zink
Consultant

Ralf Zink

Ralf Zink
Consultant

Ralf is a highly experienced consulting airworthiness surveyor. He is a specialist in Certificate of Airworthiness initial issues/renewals, airworthiness reviews and physical aircraft surveys on any type of aircraft. He is an authorised airworthiness surveyor for the issue and renewals of Certificates of Airworthiness, including export Certificates of Airworthiness for aircraft registered with the Isle of Man Aircraft Registry. Ralf brings enormous international experience to clients of Baines Simmons.


Expertise and capability

  • A specialist assessor, Ralf has 5 years experience working for the German Aviation Authority (LBA) acting as assessor for EASA licence candidates.
  • Consults using his experience includes vast regulatory knowledge in various national authority requirements that enables him to operate and provide pragmatic solutions
  • Advises regulatory authorities using his international experiences, connection and understanding into to all major aviation authorities, including EASA, FAA, FOCA, Bermuda, Cayman, Aruba, Isle of Man, Libyan CAA, Nigerian CAA.

Career background and experience

Ralf has worked within the civil aviation industry for 24 years, with over 10 years in a Quality organisation. He started his career at the German aircraft manufacturer Dornier. He gained enormous experience in new airworthiness certification development and flight tests as well as line and base maintenance setups. Ralf is an EASA Part 66 B1, C, CNP Licence holder covering various types of airliner & business jets, turboprop and jet A/C. He has held a wide variety of airworthiness review staff authorisations.

Service Support

Our friendly Service Support team are responsible for the delivery of excellence in our customer service. We aim to be ‘easy to do business with’ and so we endeavour to deliver great service and be fully responsive to your needs at all times.

Kim Austin

Kim Austin
Service Delivery Manager

Kim Austin

Kim Austin
Service Delivery Manager

Kim is the key focus point for all Baines Simmons client service delivery. She has a passion to ensure that all client needs are fully met, from the initial service enquiry right through to the final project delivery closure. With her team she ensures that the most appropriate consultant / facilitator is allocated to the assignment, goes to the right location with the right materials and briefing and is ready and capable of delivering the Baines Simmons professional service standard at all times. Kim and her team manage all the logistics associated with consulting and training service assignments.

Expertise and capability

Kim is an experienced business services management professional with expertise in service delivery provision across a wide portfolio of clients. Her expertise includes:

  • Pre and post sales and marketing customer support
  • Customer relationship management
  • Professional client service programme and project delivery

Career background and experience

Prior to joining Baines Simmons Kim gained extensive experiences in major blue chip organisations such as Sun Microsystems and StorageTek, responsible for global remits delivering client training engagements in multiple countries around the world.

Andrea Gorton

Andrea Gorton
Financial Controller

Andrea Gorton

Andrea Gorton
Financial Controller

Andrea aims to make it easy for our customers and suppliers to work with Baines Simmons. She manages the day-to-day aspects of the Baines Simmons financial department, incorporating system and process improvements to cater for the growing demands on an already busy team. Combining this with her ethos of continuous improvement, Andrea endeavours to provide the company and its clients with a highly efficient, professional financial service.

Career background and experience

Prior to joining Baines Simmons in July 2011, Andrea managed the finances of an Occupational Psychology business for 9 years.

Zoe Martin

Zoe Martin
Open Training Controller

Zoe Martin

Zoe Martin
Open Training Support Controller

Zoe runs our open training service and is responsible for ensuring the highest levels of client satisfaction are met at our purpose built training academy and remote sites around the globe. She plans the schedule of training to meet our customer requests, co-ordinates the delivery of the training and routinely canvasses delegates so that we may understand our clients’ needs better.

Zoe’s aim is to provide high value, world class training to all our client delegates to make a contribution to improving aviation safety.

Career background and experience

Prior to joining Baines Simmons in 2011, Zoe was project manager for an international software solutions company. Before this, Zoe held a number of management and supervisory roles in professional training companies where she developed and refined her ability to translate client needs into real solutions.

 

Zoe Martin

Mary Lejeune
Projects Coordinator

Mary Lejeune

Mary Lejeune
Projects Coordinator

Mary manages a diverse range of Baines Simmons customer facing communication projects. She designs and writes marketing materials that communicate effectively to customers in user-friendly words and plain English! She also manages our customer events including the annual European Safety Management Symposium hosted by Baines Simmons.

Mary project manages the development and delivery of new open training courses to correspond with the development of aviation regulatory changes and the design and delivery of on-site training programmes for clients in the UK and overseas. Her genuine interest is in understanding clients’ needs and focussing on delivering successful outcomes – but at the heart is always the firm ethos of providing first class customer service.

Career background and experience

Mary has a wealth of experience in HR, training, learning and development, together with a strong customer services background, gained in over 25 years in both the public and private sectors. Prior to joining Baines Simmons in 2007, Mary worked with the UK Civil Aviation Authority and before that with a world leading financial services company.


Francesca Balgobind

Francesca Balgobind
Accounts Assistant

Francesca Balgobind

Francesca Balgobind
Accounts Assistant

Francesca is responsible for our general accounting, with special focus on our customers invoicing and credit control. She provides assistance to our Financial Controller and Head of Finance in the financial support of the business.

Francesca joined Baines Simmons in 2008 and has over 15 years of accounting experience gained from working with various companies in Zimbabwe and the UK.

Katie Brooke

Katie Brooke
Business Support Co-ordinator

Katie Brooke

Katie Brooke
Business Support Co-ordinator

Katie is the first voice you will hear at Baines Simmons and manages our busy Front of House and Reception day-to-day. Katie receives all our telephone general enquiries and is a useful first point of contact into the business.

She is a key member of the business, supporting incoming client calls and enquiries and supporting our consultants to ensure clients receive all their training material and certificates.

Additionally she supports the general office administration and logistics activity.

Career background and experience

Katie has over 20 years of local government experience in secretarial and administration roles.

Judith Lucas

Judith Lucas
Training Support Co-ordinator

Judith Lucas

Judith Lucas
Training Support Co-ordinator

Judith is responsible for arranging our professional client training services. She ensures client training events run smoothly by arranging trainers travel and accommodation on a worldwide basis, contract sheets and course notes and general support.

In her administrative role, she has gained an invaluable wealth of customer knowledge that enormously helps clients training activities and logistics run efficiently.

Career background and experience

Judith joined Baines Simmons after 16 years within various passenger operational areas at British Airways.

Elaine Matthews

Elaine Matthews
Airworthiness Co-ordination Administrator

Elaine Matthews

Elaine Matthews
Airworthiness Co-ordination Administrator

Elaine is an Airworthiness Co-ordination Administrator supporting our managed service contract operations on behalf of the Isle of Man government.

She is responsible for the efficient processing of applications for the issue/renewal/export of Certificate of Airworthiness surveys, this involves liaising with Isle of Man government representatives, applicants and technicians together with our large pool of authorised surveyors to organise surveys on a worldwide basis.

Career background and experience

Prior to joining Baines Simmons Elaine came from a background of solid administrative experience gained from working in the legal profession, SMEs and public service organisations.

Ursula Tucker

Ursula Tucker
Open Training Support Coordinator

Ursula Tucker

Ursula Tucker
Open Training Support Coordinator

Ursula is responsible for assisting clients with our open training events at our purpose-built Aviation Training Academy. She enjoys working in a busy, customer focused environment and is the central point of contact for all open training administrative and logistical needs, ensuring that courses run smoothly. Ursula’s aim is to ensure that a high level of support is always provided to visiting delegates and training consultants.

Career background and experience

Prior to joining Baines Simmons, Ursula co-owned and operated a successful landscaping supply business which she eventually sold. She was heavily involved in all aspects of the business and had the opportunity to develop a wide variety of business and administrative knowledge as well as hone her customer and supplier relationships management skills.



© Baines Simmons Limited :: Terms and Conditions :: Privacy policy :: Website by Veuphonic
Baines Simmons Ltd. is registered in England & Wales at Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY Reg No: 4295495 VAT Reg: 785463978