A large programme of Human Factors initial and continuation training
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Rolls-Royce Aero Repair and Overhaul (AR&O) |
The Project |
The project involved research, development and delivery of an effective Maintenance Error Management System (MEMS) and Human Factors initial and continuation training programme for 2,500 personnel. |
The Challenge |
- Creating a MEMS system for Rolls-Royce AR&O
- Devising a related training programme that would deliver relevant, engaging and facilitated training sessions for UK sites.
- Responding to the logistics and different cultures of Rolls-Royce AR&O facilities located at four diverse UK sites.
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The Solution |
- Baines Simmons deployed a team of consultants to carry out intensive training needs analysis assessments.
- Each site was visited individually to sample the varying site issues and cultures in order to tailor the MEMS programme and the subsequent training packages so that the effectiveness of the delivered consultancy and training packages was optimal.
- Managers' leadership in human factors and MEMS workshops were designed and facilitated.
- HF steering groups have been developed to provide assistance and feedback to Rolls-Royce AR&O.
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| Baines Simmons Contribution to Success
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- The training programmes facilitated and contributed better understandings of key areas that facilitated cultural changes.
- Error Management principles were introduced in a way that was understood and accepted at all levels of the business.
- Proactive Baines Simmons initiatives and support during the programme established important feedback loops between delegates and senior management.
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Project Outcome |
A 6 month-post HF programme survey showed that as a result of training:
- 88% of people had enhanced safety awareness
- 77% confirmed they now openly report (incl. near-miss reports)
- There was a reduction in the cost of non-quality
- Business metrics showed improving trends that were attributable to all employee HF and Error Management skills.
- 83% of people now read procedures more than prior to HF training.
The programme enabled attendees to reconsider their own behaviours and attitudes, and explore local norms which is being transferred to the workplace |
| Client Comment |
"Our employees rate the Baines-Simmons programme as one of the most positive experiences of any training that they have ever undertaken. The quality, consistency and site to site customisation have been outstanding features of a highly effective programme. This one programme was a major factor in our entire four UK site's achieving ‘Investor in People' re-accreditation in June 2006, when we were measured by four external assessors against the new more challenging IiP standard."
John Anfield, Aero Repair and Overhaul, Rolls Royce |
| Delegate Comment |
"The best course I have been on in 32 years" |
