Baines Simmons - Training Consulting and Managed Services for Aviation Airworthiness, Risk and Safety Management, EASA Parts 145, 147, M, 21, EU-OPS. MAOS, Mil Parts M, 145,147 - Human Factors & Error Management, Quality Systems, Audit Skills, Safety Management Systems, Aircraft Surveys, Audits

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Implementation of an effective Maintenance Error Management Program

	BAE SYSTEMS Military Air Solutions
The Project	Provision of a bespoke error management program for BAE SYSTEMS MAS across ever expanding locations, currently standing at 10 sites The aim of this was to provide the BAE SYSTEMS MAS Management team with a practical understanding of Error Management Systems in production and maintenance environments, designing a customised solution to the unique structure of the organisation.
The Challenge	The client needed to evaluate and identify critical areas of business risk and appraise the current cultural behaviours within the organisation at all levels. To develop and deliver a growing suite of training packages, aimed at fully engaging management, staff, nominated Maintenance Error Investigators; including the specialist Military requirements such as MAOS. To develop suites of protocols which accurately reflect civil and military environments best practice. The programme needed to be relevant to delegates, highly credible, and develop error management awareness, behaviour and attitude within a flexible on-going partnership structure.
The Solution	With a strong partnership approach, a structured consultation process resulted in a bespoke package which was delivered for the client. On-site targeted analysis which accurately reflected the cultural needs of each site, resulted in a demonstrable error reporting and analysis system. Bespoke training programmes were all delivered into the organisation with a focus on quality and return on investment for the client.
Baines Simmons Contribution to Success	The Baines Simmons Training Needs Analysis process ensured a focussed approach that accurately mirrored the organisational and cultural needs. Baines Simmons reviewed and reported upon current company policies and designed and developed a suite of procedures that accurately reflected sound operational requirements and practical solutions in a challenging and fluid civil/military arena. A suite of training packages was customised and delivered by a team of expert training consultants with knowledge of BAE.
Project Outcome	The project is continuing to grow from strength to strength, cementing, what is, a strong and committed partnership approach.
Client Comment	As a result of its partnership with Baines Simmons BAE SYSTEMS has added a new dimension to flight safety within the company, and greatly influenced the cultural behaviours of its people and processes to improve business performance Steve Hagan Head of Quality Control BAE Systems (Operations) Limited
Delegate Comments	"I have received more than expected" "The course opened my eyes to the simple problems which can turn into a complex problem with serious outcomes." "Good introduction to the MAOS Architecture and its parallel processes" "I'll now be conscious of the 'Error Zone' " "I'll be more willing to report things or instances that I believe are relevant" "Found the course was very informative with good resources and handouts. The instructor was also very knowledgeable"

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