Are you facing a Level 1 finding? We have proven expertise and experience in helping to recover compliance and mitigate risks
Facing the risk of a partial or full suspension of your approval is something all organisations need to safeguard against as the impact on both your reputation and your bottom line is likely to be severe. Helping to mitigate these risks, or in the worst case, redressing the situation, is our area of expertise. Our regulatory consultants will work with you in confidence for as long as you need us to ensure a satisfactory outcome.
Challenges you may be facing:
Accountability for safety within an organisation resides with the Accountable Manager and your approval remains valid as long as you remain compliant with the requirements that pertain to it. Evidence of significant non-compliance will mean that your competent authority has the right to suspend, limit or revoke your approval.
- You’ve received a Level 1 or significant Level 2 finding from your Authority as a result of significant non-compliance with the regulations
- You do not fully understand how to find the root cause(s) of your non-compliance
- You need to define, write and implement a corrective action plan and/or instigate an organisation-wide approval recovery programme
- You need to demonstrate to your regulator that you are taking appropriate corrective action – addressing the effects of non-compliance as well as the root cause(s)
- You need help understanding and keeping up-to-date with the regulations as well as knowing how they affect your organisation
- You need to engage with your Regulatory Authority to minimise ‘damage’ to the organisation
Areas of expertise
Working across the industry, we partner design and production organisations, continuing airworthiness and maintenance organisations and airlines around the globe with our approval services.
We have demonstrable experience in assisting organisations to recover their regulatory approvals in accordance with EASA requirements following interventions by their Competent Authorities.
Drawing on their extensive personal experience and expertise, our expert regulatory consultants provide professional advice, guidance and practical support that is geared to help minimise losses and reputational damage, secure regulator, shareholder and supplier confidence and ensure the smooth operation of day-to-day business is maintained.
How we can help
We can help you see a clear way forward and accelerate your organisation’s recovery, regaining and building trust from your regulator and demonstrating continuous improvement in your activities.
All our services are designed to facilitate permanent improvements and leave a legacy of improved competence and organisational performance. Some of the ways we may be able to help include:
- Helping you engage more effectively with your regulator, building their confidence in your recovery activities
- Preparing you for Nominated Person/Form 4 Holder interviews with your regulator
- Defining, writing and implementing an approval recovery programme
- Identifying appropriate corrective actions and devising an implementation plan
- Conducting root cause analysis audits
- Conducting independent audits
- Writing or amending related documentation such as expositions, contracts, procedures, manuals and MELs
- Regaining compliance with EASA regulations
- Providing safety management and leadership competence development
- Providing technical skills competence training
- Assisting with recruitment of new staff
What are the practical skills and competence required for managers in approved organisations faced with having to recover an approval following a Level 1 or significant Level 2 finding from your aviation authority?
Having the right skills and confidence within the management team is crucial if your organisation is to retain its approval following a serious audit finding. Under the direction of the Accountable Manager, the management team will need to be able to quickly and effectively investigate the underlying problems by conducting root cause analysis of the situation. You will then need to be able to plan and implement appropriate corrective actions and demonstrate to your regulator that actions are being taken to redress the problems and prevent them from reoccurring.
We have been trusted by many leading organisations around the world to help them devise and implement the necessary corrective action plans when they have faced regulatory findings that threaten the viability of their operations. We will use our expertise and experience to work with you to firstly identify and resolve causative issues appropriately and expediently, whilst mitigating immediate risks and ensuring that trust and confidence among your relevant stakeholder groups – shareholders, passengers, staff, management, vendors and suppliers is maintained, as well, of course, as the integrity of your brand.
How supportive is your organisational structure for ensuring your approval is not put at risk again?
Experience tells us that commercial pressures often blur the roles, responsibilities and reporting lines for compliance – compromising your essential ability to maintain a safe operation. Having the right structure, capacity and capability within your organisation to prevent the risk of non-compliance are areas that are often overlooked.
Who is responsible for compliance at a practical level? Are accountabilities and responsibilities for compliance clear at a senior management level and does a shared understanding of the processes and procedures that need to be implemented across the organisation exist? And, without the necessary capacity in your organisation – human, technical and financial – how can you ensure compliance will not be compromised in the future? Our aim is to help you get to the bottom of these issues and to maintain the ongoing safe operation of your organisation.
How effective are the leadership skills in your organisation for maintaining your approval in the future?
Responsibility for safety within your organisation rests with your Accountable Manager. He or she must set a clear direction for your organisation, with a focused vision and strategy, agreed performance indicators and defined behaviours. Without this, how can you know how well strategies for achieving critical performance levels are planned and executed or whether there is a high degree of engagement within the organisation to the safety vision? We work with management teams that are responsible for some of our industry’s biggest brands on leadership skills development and we are skilled in helping organisations to develop a positive safety culture and know how to intelligently use a wide range of organisational safety performance indicators to maintain their approval.
How confident are you that your Compliance Monitoring or Quality Assurance system is enabling your approval to be correctly audited/monitored?
How much does your regulator find that your auditors/QA department do not? Your auditors should be able to act independently and with authority as well as be competent in conducting robust internal audits that are acted upon appropriately and in a timely manner by your management teams. To do this, internal investigations need to be conducted by auditors that are empowered to made decisions and effect change. They need to be self-assured and have excellent facilitation skills in order to be confident of getting to the root cause of any non-compliance issue. Without this, how can you demonstrate to your regulator that you are striving for continuous improvement in your assurance processes?
We can provide expert, independent auditing services that will help you to build confidence in your assurance processes and work with your teams to transfer these skills internally for future use and benefit to your organisation.
How would you assess your organisation’s culture? How did this contribute to your Level 1 finding?
While a ‘can do’ culture can have its advantages, when it comes to managing safety within an organisation, it most definitely poses a number of serious risks which, left unchallenged and un-addressed, could ultimately risk your approval.
We can work with you to assess your current culture and understand how this is affecting your organisation’s ability to comply with the regulations. Following on, we can help you to build a strong and proactive safety culture, where staff feel responsible for safety. Evidence of this would be in staff actively seeking improvements and vigilantly remaining aware of and using the correct tools to monitor and report hazards.
So, ask yourself if your employees are empowered to make the right decisions and take the right actions? Do you have a Just Culture? How do you know? And can you demonstrate areas where continuous improvement has been made? We can help address any areas of concern and show positive ROI for your investment.