Steve Harriss, Principal SMS Consultant, challenges conventional thinking on safety at CHC Safety & Quality Summit
Steve Harriss, Principal Consultant for Safety and Error Management at Baines Simmons, impressed many of the world’s leading aviation safety experts at the annual CHC Safety & Quality Summit with his challenging speech: ‘Human Factors – Good for your business’.
Being invited to speak at this prestigious event was a tremendous honour,’ said Steve Harriss. “It was great to be able to challenge some of the more conventional thinking on safety and to explore new ideas. For me; it was apparent that industry still looks to focus attention and often blame on the individual rather than investigating the organisation’s role in managing safety behaviours and ensuring people are set up to get it right, thus mitigating against the human risks within the system.
“The current industry approach is one we fundamentally disagree with; we try to help organisations understand how they can overcome this ‘outcome’ bias by focusing on the system in which humans operate. Using recent examples such as the East Staffordshire Hospital enquiry and the Grey Rig rail crash I was able to demonstrate that it is all too easy to negatively influence behaviour in an organisation focused on cost-cutting and meeting targets – and the tragic consequences this can lead to.
“My presentation generated a significant amount of healthy debate and interest, leaving many with the thought that the focus on the systemic and credible application of an organisation-wide SMS is far more dependent on human interaction and behaviour than simply on process.”
Some 800 people from the world of aviation attended the Vancouver-based 2013 CHC Safety & Quality Summit, demonstrating its significance in the aviation safety calendar.
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