FAiR System - Flowchart Analysis of Investigation Results
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FAiR System

Our FAiR System helps you manage a credible and sustainable Just Culture

Our FAiR System (Flowchart Analysis of Investigation Results) is an innovative management tool which enables people involved in investigating events to determine the nature and causes of errors and ensure that appropriate and effective remedial actions are taken.

Lying at the heart of an organisation’s Just Culture policy, the FAiR System responds to the challenge of creating an open reporting culture within complex regulated organisations, balancing accountability with the desire for learning and improvement.

The FAiR System has been updated with new, clearer flow charts and information to help organisations understand the three essential steps the FAiR System uses in order to minimise the likelihood of the event being investigated reoccurring as well as how to ensure any interventions made are appropriate and proportionate.

How the FAiR System works

Aviation regulations recognise the importance of Human Factors programmes and the need to develop open reporting cultures. Until now, however, matching the right interventions to the situation has often been erratic, inconsistent and variable in terms of effectiveness. By focusing upon the individuals’ actions and intentions as opposed to the consequences, the FAiR® System guides intervention choices so that an organisation can ensure that any defences put in place to prevent recurrence can be tailored to maximise effectiveness from both a systems and human performance perspective.

The FAiR System relies upon a complete and comprehensive event investigation and as such complements tools such as the Maintenance Error Decision Aid (MEDA) and the Human Factors Analysis and Classification System (HFACS), bridging the gap between the investigation and an organisation’s disciplinary processes thus enhancing an organisation’s Safety Management System.

Building upon existing academic research, the FAiR System offers a straightforward practical solution leading to credible, reproducible results. Simple to use, the tool requires minimal training and can be used by non human factors specialists.

Key features of the FAiR System

The FAiR System uses prescribed rules to examine errors to assess whether unintentional rule breaking, situational rule breaking, exceptional rule breaking or reckless behaviour has occurred. It provides a method of clearly identifying, evaluating, bench-marking and assessing intervention actions for management.

The FAiR System sets out a simple process which can be repeatedly and credibly applied by your aviation managers (or non-HF specialists) without the need for extensive training.

  • Enables the objective, independent, impartial, transparent and fair management of an open reporting culture.
  • Demonstrates tangible commitment to the principles of a Just Culture policy.
  • Offers a practical straightforward toolset, based upon not only academic research but more importantly on real world experience.
  • Is simple and quick to use and does not require extensive training or costly software.
  • Results are credible and reproducible.
  • Complements other aspects of your Safety Management System, bridging the gap between event investigations and disciplinary processes.
  • Facilitates proactive reporting of hazards which, in turn, significantly contribute to enhanced safety management, improved operational efficiency and increased profitability.

Benefits of using the FAiR System

  • Increased profitability – better performance in error reductions
  • Enhanced customer reputation – better safety and maintenance operations
  • Improved operational efficiency and quality lapses
  • Ensures remedial interventions are targeted appropriately and thus are likely to be more effective
  • In conjunction with an overarching end-to-end structured process, is able to contribute to improved organizational communication and morale
  • Allows organisations to demonstrate they are complying with the requisite regulations whilst deploying industry best practice