Baines Simmons, a World leading aviation safety training and consulting company, part of Air Partner Group, has secured the Feefo Platinum Trusted Service award for the fifth consecutive year, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from customers.
The Platinum Trusted Service award is the highest level of recognition from Feefo, requiring businesses to hold their Gold standard for three years before being awarded Platinum.
Ian Holder, Managing Director of Baines Simmons, comments: “To achieve this award five years in a row is an outstanding achievement, highlighting our dedication to customer satisfaction, year in year out. As a trusted partner of major aviation authorities, governments and regulators across the world, receiving such positive feedback is a testament to the commitment of our team to deliver outstanding services.”
Congratulating Baines Simmons on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Baines Simmons for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Baines Simmons is a trusted advisor to businesses, armed forces, governments and regulators across the globe in all sectors of aviation. The company’s drive to improve safety performance through expert-led consulting, training, and managed services. The company’s dedicated team of experts has helped shape and develop over 120,000 professionals’ skill sets, offering training, consultancy and managed services in areas including Aviation Safety Management, Fatigue Risk Management, and Aircraft Registry Services.
To find out more about Baines Simmons’ training and consultancy solutions, visit www.bainessimmons.com.
