Maintenance LOSA – Observer’s Skills course

TS105 | 2 days

The risks associated with hazards seem obvious after an incident or accident; however, the initial identification and interpretation of hazards are some of the most challenging aspects of risk management. A Maintenance System Observation Programme (MSOP) adopts a proactive strategy to address this and gather objective safety data.

Effective MSOP observations improve safety, operational efficiency and reliability, offering learning opportunities without the negative consequences and associated costs of an incident or accident. This highly interactive and practical two-day course provides delegates with the necessary skills to carry out effective observations, identify threats that are present during normal aviation operations and deliver successful interventions and feedback.

This course is designed as a primary level observation course for Maintenance Organisations and focuses on front end delivery of operations. The programme can be further enhanced with observations within all support areas.

In-Company Training

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Delivered exclusively for your company

How will this course benefit me?

This practical, skills-focused course gives you the complete skill set and techniques to confidently conduct effective observations and present your findings. You will be given the opportunity to enhance your Human Factors knowledge in order to gain a better understanding of human behaviour and overall organisational safety performance.

You will be taken through a series of evaluated exercises both in syndicates and as individuals and will have ample opportunity to apply skills learnt in the classroom in a ‘real-world’ example observation. Emphasis is placed throughout the course on the human element of error and how identifying and managing threats provides realistic, worthwhile and long-reaching fixes for organisations.
By completing this course, you will be able to:

  • Increase your contribution to your organisation’s safety and efficiency standards
  • Reduce your organisation’s exposure to risk and risk-provocative situations
  • Provide cost savings through reduction of unnecessary rework and avoidance of incidents and
  • Improve reliability by identifying and correcting non-conformance to your processes


Is this course right for me?

This is a practitioner level course ideally suited for new and prospective Observers, especially:

  • Engineering Staff who are conducting observations
  • Supervisors of engineering staff
  • Quality Assurance Staff

This course would also benefit:

  • Regulatory Authority Inspecting Staff
  • Newly-promoted Maintenance Managers


Prerequisites:You will be expected to have completed Human Factors training prior to attending this course.

Course details

Course format: This course includes extensive ‘observation scenario’ practical exercises and is a balanced mix of group discussions, flipchart work and PowerPoint presentations. Managed syndicate exercises give you the opportunity to practise the application and evaluation of new processes and techniques.
Course level: Practitioner Level Training (P) is suitable for those who have worked in the subject for some time, are familiar with core terminologies and concepts and are looking to develop or update their level of knowledge and practical understanding.
Assessment process: No formal assessment. Formative feedback is provided by the facilitator.
Course size: 12 persons maximum at our Aviation Safety Academy or on-site at your facility