TS05 | 4 days | Grade: Practitioner
Conducting a successful Human Error based investigation can be complex. Despite all efforts, a Just Culture and unequivocal objectivity, it is still difficult to establish the root cause of an error and to provide your leadership team with a clear picture of what is really going on. All too often the same mistakes keep happening – so what is going wrong? How can you truly understand why errors are occurring and develop effective recommendations to help stop them happening again?‘
Practical Skills for Investigators’ will help you understand root cause, and enable you to effect changes that result in improved operational efficiency and ultimately a better bottom line.
Note: This course is identical to our TS30 course, but is based on the Boeing MEDA report form and taxonomy. If you do not use MEDA please book the TS30 course.
Delivered exclusively for your company
How will this course benefit me?
This practical, skills-focused course gives you the complete skill set and techniques to confidently conduct effective investigations and present your findings. You will be given the opportunity to enhance your interview skills using techniques developed and used by the UK police force, including the cognitive interview, funnelling questions and conversation management.
You will be taken through a series of evaluated exercises both in syndicates and as individuals and will have ample opportunity to apply skills learnt in the classroom in a ‘real-world’ example investigation. Emphasis is placed throughout the course on the human element of error and how investigating human error can be complex and requires an understanding of the cognitive processes to gain realistic and worthwhile long-reaching fixes for organisations.
By completing this course, you will be able to:
Key areas of focus
Overview of Human Factors and Error Management, specifically error, rule-breaking and defences
In-depth look at the Boeing Maintenance Error Decision Aid (MEDA) investigation tool
Interview skills including: interview preparation; opening, conducting and closing interviews; questioning techniques such as timeline/funnelling; dealing with challenging situations in an interview
Extensive ‘investigation scenario’ practical exercises
Collection of suitable evidence
Analysis of evidence and results and risk assessment of findings
The importance of using a database to facilitate trend analysis
Reporting and feedback of issues
Is this course right for me?
This is a practitioner level course ideally suited for new and prospective error investigators, especially:
This course would also benefit:
Delegates should previously have attended training in Human Factors and be within date (2yrs) for their refresher training. A basic understanding of Just Culture principles will also be beneficial.
Course format: This course is a balanced mix of group discussions, flipchart work and PowerPoint presentations. Managed syndicate exercises give you the opportunity to practise the application and evaluation of new processes and techniques.
Course level: Practitioner Level Training (P) is suitable for those who have worked in the subject for some time, are familiar with core terminologies and concepts and are looking to develop or update their level of knowledge and practical understanding.
Assessment process: Course assessment and feedback from the facilitator.
Course size: 8 persons maximum at our Aviation Safety Academy or on-site at your facility
Frequently asked questions
Q. Is this course suitable for aircraft crash investigation?
A. No, this course does not address issues such as casualty notification, media management and wreckage recovery. This course is designed to address the needs of investigators tasked with eliminating system failures and near misses initiated by your internal safety reporting systems.
Q. How does this course link to Human Factors training and eliminating human error?
A. A thorough understanding of Human Factors is essential to ensure that your investigators make the causative links between failures and the safety recommendations they propose. Too often we see interventions that are ineffective, inefficient, or unsustainable, and as a result problems come back or the burden brought by the recommendation is greater than the original issue.
Q. Does this course cover root cause analysis?
A. Yes, however, the term Root Cause is often misunderstood, which often leads people to mis-identify or over simplify the causes of the originating issue. This course explains the misconceptions caused by the term and the benefits of a human centric causal analysis. The course covers a systematic process that guides investigators through investigation planning, data gathering and debriefing, recommendation development, and delivery of a final report.
Q. How much focus is on the Boeing Maintenance Error Decision Aid (MEDA) taxonomy?
A. This course includes an in-depth look at the MEDA taxonomy but MEDA is not its primary focus and you will need to attend separate training for a full induction into that tool.
Course: Practical Skills for Investigators (MEDA)
Reference code: TS05
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