Investigation Interview Skills - Refresher

TS34 | 2 days | Grade: Advanced

Your organisation relies on your expertise as an event investigator to identify the causes of events and suggest effective interventions to reduce the likehood of recurrence. The pivotal part of a Human in the System Investigation is the interview. The ability of the interviewer to explore the interviewee’s experiences often unlocks the key learning points from an incident.

This course builds on your existing knowledge gained through previous training and your hands-on experience in the workplace. It provides the opportunity to fine-tune your investigative interviewing skills and identify effective and sustainable interventions.

Upcoming Training

02 Mar - 03 Mar 2023

Virtual Classroom

£910.00 (excl. VAT)

02 Oct - 03 Oct 2023

Virtual Classroom

£910.00 (excl. VAT)

In-Company Training

Please Enquire

Delivered exclusively for your company

How will this course benefit me?

Designed for event investigators that wish to refresh their interview techniques in a supportive environment that builds confidence and explores the latest interview technique thinking, this two-day course will expand your error management capabilities and increase your contribution to improving your organisation’s safety performance.

The course will develop your current skills and techniques and allow you to:

  • Improve your ability to determine and map out areas to explore during your investigation
  • Improve interview planning so that you achieve more consistent outcomes
  • Develop greater confidence in your interview techniques through practical experience, observation and peer review
  • Enhance your ability to assess the data gathered and present it in a consistent manner to support organisational learning
  • Identify and apply effective and sustainable interventions to enhance safety

 

Key areas of focus

  • A brief revision of Human Factors and Error Management principles
  • How to effectively plan and manage the ongoing investigation
  • Improvement of interview techniques such as ‘timeline/funnelling’ and investigation protocol
  • Extensive ‘investigation scenario’ practical exercise
  • Analysis and presentation of evidence and results
  • Identification of effective interventions to reduce the likelihood of reoccurrence

 

Is this course right for me?

This Practitioner level course is primarily designed for previously trained investigators who wish to develop or refresh their skills. It is particularly suitable for previously trained investigators who have not had the opportunity to practise their skills in live investigations.
It is appropriate for Human Factors, Quality and Safety Managers and Safety Management Coordinators.

 

This course would also benefit

  • Regulatory Authority Inspecting Staff
  • Quality Assurance Staff who carry out internal quality investigations

 

Prerequisites

You will be expected to have attended a previous Investigator training course and have had exposure to event investigations, either as part of an investigation team or observer. Delegates should have completed a Human Factors course prior to attending this course.

 

Course details

Course format: This course is a balanced mix of group discussions, flipchart work and PowerPoint presentations. Managed syndicate exercises give you the opportunity to practise the application and evaluation of new processes and techniques.
Course level: Practioner Level Training (P) is suitable for those with relevant experience in the subject matter who are looking to enhance their specialist skills and knowledge and keep abreast of latest technical developments. Practioner level training also applies to Recurrent and Refresher training programmes as well as to courses that we recommend are taken in a chronological order.
Assessment process: No formal assessment. Formative feedback is given by the facilitator throughout.
Course size: 8 persons maximum at our Aviation Safety Academy or on-site at your facility

 

Frequently asked questions

Q. I have recently joined a new department where I am required to undertake local investigations. I did some training years ago but I have forgotten most of the content. Will this course enable me to fulfill my new role?

A. Yes, this course is designed to refresh all the knowledge required to conduct an effective investigation. It covers a systematic process that guides investigators through investigation planning, data gathering, debriefing and recommendation development.

Q. How does this course link to Human Factors training and eliminating human error?

A. A thorough understanding of Human Factors is essential to ensure that your investigators make the causative links between failures and the safety recommendations they propose. Too often we see interventions that are ineffective, inefficient, or unsustainable, and as a result problems come back or the burden brought by the recommendation is greater than the original issue.

Q. Does this course cover filling in a report such as MEDA?

A. No, the course is not specific to any particular investigation tool or trade but focuses on teaching you the skills of investigation planning, data gathering, debriefing and developing recommendations to enable you to file any form of report required.

Q: I have previously attended investigator training from an alternative provider; can I still enrol on your refresher course?

A: A pre-requisite of registering for our investigator courses is a good understanding of Human Factors. If you have attended a minimum of a 2-day Human Factors training course within the last two years, this course is likely to be at the right level for you. If not, we recommend you attend either our TS07 or TS08 Human Factors courses prior to enrolling on TS34.

Q: I’ve completed the AAIB Investigator (or equivalent) course. Can this course serve as a transition/conversion course?

A: The two courses are very different; AAIB largely focus on forensic investigations whereas our investigation courses focus on the human element and require a grounding in Human Factors issues. This course cannot bridge that gap – we recommend you attend our Practical Skills for Investigators course (TS30/TS05) in the first instance.

Q: I completed my initial Human Factors training a few years ago. Will attending this course refresh that training and remove the need for me to attend a separate course?

A: Whilst this course briefly revises Human Factors and Error Management principles, it is a long way short of – and does not replace - full Human Factors refresher training. We recommend you attend our one-day TS08 Recurrent Safety Training - Improving Human Performance and Understanding Human Factors training course first to ensure you can subsequently derive maximum value from this course.